Ultrasound Applications Specialist

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Ultrasound Applications Specialist role requires the ability to train and support end-users. The ideal candidate will provide in person applications training for our ultrasound imaging equipment, customer support calls and working with service team on difficult service events, ensuring optimal performance and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Applications & Customer Training:

* Conduct on-site and remote training sessions for clinicians, sonographers, and hospital staff on the proper use of ultrasound systems.

* Provide clinical and technical applications support to customers to enhance system utilization.

* Assist in optimizing ultrasound system settings based on clinical needs.

* Act as a liaison between customers and product development teams, providing feedback for system improvements.

Technical Support & Field Service:

* Work closely with the technical support team to resolve complex service issues.

Customer Service & Sales Support:

* Build strong relationships with customers by delivering exceptional service and support.

* Assist sales teams by demonstrating ultrasound equipment capabilities during pre-sales activities.

* Provide input on product development based on customer feedback and market trends.

QUALIFICATIONS

Required Education and Experience:

* Must be a registered diagnostic medical sonographer and be in good standing with one or more of the agencies providing said registry such as the ARDMS (American Registry for Diagnostic Medical Sonography), ARRT (American Registry of Radiologic Technologists) or CCI (Cardiovascular Credentialing International).

* 5+ years of experience working in diagnostic ultrasound setting or 2+ years in ultrasound applications.

* Strong technical troubleshooting skills in ultrasound technology and imaging systems.

* Experience with training and supporting clinical professionals in the use of ultrasound equipment.

* Excellent communication and interpersonal skills for customer interaction.

* Ability to work independently, manage travel schedules, and respond to customer calls promptly.

* Willingness to travel extensively within the assigned region.

Preferred Education and Experience:

* Licensed in multiple specialties of ultrasound technology (e.g., RDMS, RVT, RDCS)

* Experience with multiple ultrasound machine brands and models.

* Familiarity with healthcare regulations and compliance standards (e.g., FDA, HIPAA).

TRAVEL REQUIREMENTS

* The position will require the ability to travel, up to 100% of the time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those individuals may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

* Monitor the typical office/field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

* Use of both hands and fingers with dexterity.

* Must be able to lift 50lbs of equipment.