IT Support Specialist (50126)

JOB TITLE: IT Support Specialist

PROGRAM: Operations

LOCATION: Denver, CO -Hybrid

SALARY: $52,125 annually

STATUS: Full-time

ABOUT NCSL:

Are you ready to join an organization with an extraordinary mission? The National Conference of State Legislatures offers careers where you can use your skills, knowledge, and experience to truly make a difference. NCSL's mission is purposeful - strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures, to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures. And, with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation's most trusted bipartisan membership organization for legislators and legislative staff. Our success serving NCSL members relies on our team of passionate, dedicated professionals who work diligently to strengthen the legislative institution. Join our team and contribute to this unique, essential mission. NCSL has a flexible remote work policy. Building and maintaining our organizational culture is critical and we do so by bringing staff together, in person, for four consecutive days every six (6) weeks. The remote work policy provides the freedom to work from anywhere with the requirement that staff travel on their own fare to the NCSL office for four days every six (6) weeks for team meetings and professional development.

ABOUT THE ROLE:

As part of the information technology department, the IT Support Specialist provides triage services and tier I support to basic user issues and technical assistance requests received from staff. The IT Support Specialist assigns or escalates incidents to others as appropriate, and must be well-organized, flexible, positive, enthusiastic, resourceful, and able to see challenges as learning opportunities.

WHAT YOU'LL DO:

• Respond in a timely fashion to support requests and tickets for all employees.
• Complete all IT tasks for onboarding and offboarding processes.
• Maintain the ticketing system, desktop management systems, inventory tracking, and patch management software.
• Support company-issued phones.
• Work cooperatively with all staff and vendors, maintaining a positive attitude and customer service orientation.
• Assist with user training and documentation on support issues.
• Assist with video conferencing and general A/V meeting setup, Teams, or other meeting software.
• Help maintain and organize all components of the organization's IT assets (laptops, monitors, files, and software applications).
• Guide users through installing applications and computer peripherals.
• Conduct remote troubleshooting. Some weekend and off-hours monitoring, correspondence and support should be anticipated.
• Learn and generate ideas for improving processes and systems.
• Stay abreast of technological trends.
• Learn, provide guidance and support for backend applications.
• Pay utmost care to confidentiality and privacy matters.
• Performs other responsibilities as needed.

SHARE YOUR KNOWLEDGE:

Supervisor/Management Responsibilities:

N/A

THE WORK ENVIRONMENT: This full-time position is mostly performed in an office environment, on or off-site, with prolonged periods of sitting at a desk and working on a computer. NCSL provides a unique hybrid remote work policy with the requirement that staff travel on their own fare to the NCSL office for four days every six (6) weeks for team meetings and professional development. Employees routinely use standard office equipment such as laptops, printers, scanners, copy machines, and smartphones. Occasional travel by airplane, including overnights and weekends, is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

QUALIFICATIONS FOR SUCCESS:

Minimum Qualifications:

• Bachelor's degree plus 4+ years progressive experience in computer support and help desk, with impressive technical aptitude and impeccable attitude.
• At least two years of concurrent professional support expertise in Microsoft environments.
• Experience with Microsoft 365 administration; Azure, Intune, Entra, and Exchange Online, including user account management; archiving, file and system backups, message retention, and other policies.
• Strong customer service and support orientation even when under pressure.
• Excellent cooperation with IT staff and vendors.
• Experience in user training of technical topics and writing effective technical documentation.
• Experience with desktop management systems, inventory tracking, or patch management software.
• Flexibility to assist staff or the IT team off-hours when necessary.
• Highly organized with a high degree of attention to detail and accuracy.

YOUR BENEFITS AT A GLANCE:

NCSL has a flexible remote work policy. Building and maintaining our organizational culture is critical and we do so by bringing staff together, in person, for four days every six (6) weeks. The remote work policy provides the freedom to work from anywhere with the requirement that staff travel on their own fare to the NCSL office every six (6) weeks for team meetings and professional development. We are committed to offering a full range of other benefits for you and your eligible family members, including domestic partners.

Your total compensation goes beyond the number on your paycheck. Our outstanding benefits include low-cost health, dental and vision coverage, a 401(a)-retirement plan with 10% contribution after 6 months and full vesting, life & disability insurance, 3-weeks paid vacation with 5+ years of paid full-time work experience, generous time off plans and paid family leave, floating holidays, identity theft protection, employee assistance programs, pet insurance, paid time off to volunteer, and more! Relocation assistance provided for out-of-state candidates.

HOW TO JOIN OUR TEAM:

If you are a purpose-driven, dedicated professional looking to give as much as you get - submit your resume and cover letter by 11:59 PM MT, January 29, 2026 for best consideration. Learn more about working with NCSL by visiting our careers page: https://www.ncsl.org/research/about-state-legislatures/ncsl-careers.aspx. We are looking forward to receiving your application!

NCSL is proud to be an equal opportunity employer and is committed to developing a diverse, dynamic team and inclusive workplace. NCSL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by law or regulation.