Supervisor, Licensed Insurance Customer Service Representative

The primary responsibilities of the role are to manage a team of agents, prioritize the business needs of the agency, be and advocate for both the agents and the customers.

You will manage a team of licensed insurance agents within Tesla Insurance at the Tucson, Arizona location.

The purpose of the supervisor position is to ensure your team of agents is performing their job as outlined in their job description. This impacts Tesla's mission by growing the Insurance portion of Tesla while also contributing to more Tesla Vehicles being delivered.

• Manage your team daily including monitoring breaks, lunches, and time spent on the phones
• Conduct regular 1 on 1 meetings with your agents to review performance
• Submit coaching and write ups through inside Tesla
• Involved in all hiring and termination decisions in accordance with HR
• Assist agents with complex situations while they are on the phone with customers
• Handle escalated phone calls from customers. This includes safety score disputes, price increases, billing issues, etc.
• Collaborate with other Supervisors and Agency Manager to improve policies and procedures throughout the agency

• In depth knowledge of insurance policies, processes, and procedures
• Strong communication skills
• The ability to multitask, prioritize, and balance multiple projects
• Prior experience supervising or managing others
• Critical thinking
• The ability to coach, train, and build performance plans
• De-escalate cuatomet issues and concerns

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program