New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Michigan, Plymouth
Jan 14, 2026
Job Description We are seeking a Customer Service Representative to join a dynamic call center environment. This role involves handling inbound calls and occasional follow-up calls, providing exceptional customer service, and ensuring accurate data entry. You will answer questions related to prior authorizations, general inquiries, and confidential information while maintaining high attention to detail. Key Responsibilities: * Handle 50-100 inbound calls daily (volume varies by complexity). * Provide accurate and timely responses to customer inquiries. * Utilize multiple systems and programs to track and update information. * Maintain quality and accuracy standards. Top Skills: * Call center experience * Healthcare or medical industry knowledge * Strong customer service skills Requirements: * Minimum 1 year of recent high-volume call center experience (within the last 2-3 years). * Stable work history (no jumpy resumes). * Typing speed of at least 30 WPM. * Strong computer skills. * Ability to work a flexible schedule (7 days/week, 5 AM-10 PM; set schedule assigned within these hours). * Mandatory overtime in January and February. * Must pass training with an average score of 90% across 4 tests. Training: * 4 weeks, Monday-Friday, 8 AM-4:30 PM. * Active participation required for success. Additional Information: * Candidates with pharmacy technician certification or bilingual skills are preferred. * Testing required: Typing Test (30 WPM minimum) and Call Center Telephone Skills (75% minimum). Growth Opportunities: * Promotion to Tier 2 Agent with pay increase to $22/hr. * Potential conversion to full-time employee after 8-9 months. * Access to roles in Quality, Client Administration, Workforce & Reporting, or Management. * Once converted: benefits include tuition reimbursement, quarterly bonuses, and discounts on travel, theme parks, and entertainment. Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Jan 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.