New

New Patient Coordinator

Massachusetts General Hospital
United States, Massachusetts, Boston
265 Charles Street (Show on map)
Jan 14, 2026
The New Patient Coordinator for MGH Thoracic Surgery serves as the primary point of contact for new patient referrals, ensuring timely access to care and a seamless onboarding experience. This role is responsible for managing incoming referrals, reviewing medical records, coordinating diagnostic testing, and scheduling initial consultations across multiple practice sites while collaborating closely with surgeons, advanced practice providers, and administrative teams. The coordinator ensures accuracy in patient registration, insurance verification, and documentation within EPIC, communicates clearly with patients and referring providers, and supports efficient clinic flow by prioritizing urgent cases and maintaining high standards of customer service in a fast-paced, multidisciplinary academic practice. Primary Responsibilities Schedule all new patients to Thoracic Surgery with the correct MD based on referring provider request, patient reason for visit, and soonest availability. Orders and schedules any necessary radiology testing to coordinate with the appointment. Confirm that patients are informed about directions, parking and the process for their first appointment, including the amount of time required for the appointment. Answers and triages incoming calls to the New Patient Coordinator phone line promptly and courteously. As the patient's first contact with Thoracic Surgery, plays an integral role in the positive image desired by the Division and the Hospital. Requests and ensures receipt of all relevant medical records and images for each incoming new patient based on reason for visit. This includes any and all recent radiology images, PCP notes, referring provider notes, office notes from cardiology, gastroenterology, oncology etc. as well as any relevant operative and pathology reports. Ensure all new patient shadow charts are printed prior to appointment date by including all the medical information pertaining to the patient is available for the surgeon from various sources within and outside the hospitals, clinics and MD offices. This will include all necessary radiology films and written reports. Emergency, walk-in, and add-on patients may also be possible requiring a quick turnaround for new patients. Ensure that pathology slides are requested, received and reviewed for all incoming cancer patients (including New Patient visits and patient transfers from satellite sites) Scan all appropriate records into the Epic system upon receipt under proper index information to allow others the ability to locate such records in the future. Scan all outside medical records for division of Thoracic Surgery. Secondary Responsibilities Cross trained to schedule at multiple Thoracic locations Participate in the onboarding and training of new hires. Participate in Divisional staff meetings and take minutes. Prepare minutes and distribute to staff when requested. All other duties as assigned by Team Lead and Manager. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.