Commercial Servicing Specialist

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).

The Commercial Servicing Specialist will work with the Commercial Lending Servicing team to maintain and service commercial loans, including but not limited to booking loans, conducting loan audits, processing payoffs and payments, processing paid loans, lien recording, preparing and recording releases, loan maintenance, and preparing loans for scanning and filing.

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Loan Boarding - Requires a thorough knowledge and understanding of commercial loan documentation.

Is responsible for timely and accurate boarding of closed loans.
• Must be extremely organized in thoughts and ability to comprehend and follow established boarding procedures.
• Reviews all terms and conditions of executed loan documentation and proactively questions when any documentation is outside the norm.
• Must be able to book all business loan types utilizing the credit union's preferred loan origination system.

Disbursement and Funding of Closed Loans - Requires a thorough knowledge of established loan disbursement and funding procedures for the core system.

• Verify underwriting and closing conditions are cleared reporting any exceptions through established procedures.
• Disburse MBL loans after review of completed audit disbursement, loan reconciliation and documentation from loan settlement.
• Process loan related invoices as needed.

Loan Administration - Requires a thorough knowledge and understanding of loan administration software.

• Establish, monitor and maintain post-close and non-financial ticklers with continued follow up until all outstanding issues are resolved.
• Verify accuracy of portfolio loans and associated collateral entries.
• Create and organize collateral paper files and electronic documentation files according to established procedures.
• Responsible for monitoring an assigned portfolio of commercial loans to ensure audit readiness.

Loan Servicing - Requires a complete and thorough understanding of internal and core system procedures.

• Post transactions including payments, pay downs, payoffs, advances, and loan maintenance.
• Monitor, coordinate and process loan payoffs and associated collateral releases and partial releases.
• Assist with maturing loan monitoring and processing.
• Process modification and extension requests for existing loans.
• Monitoring of delinquencies and participate in collection efforts.
• May assist with construction loan monitoring and draw request processing.
• Answer questions for Business Solutions staff and members concerning loan servicing issues.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education:

• High school graduate or equivalent.
• Associate's degree or higher post-secondary education in a related field preferred.

Experience:

• Two years of experience in loan operations or servicing.
• Three or more years of commercial loan operations or commercial servicing experience.
• Previous experience in booking commercial loans.

Knowledge, Skills and Abilities:

• Demonstrated ability to understand and interpret loan documentation.
• Good analytical and problem solving skills.
• Interpersonal skills that invoke a team approach and cooperative attitude.
• Advanced knowledge of core operating systems.
• Working knowledge of Microsoft Office applications and proficiency with departmental loan administration software.
• Strong attention to detail.
• Must be a self-starter working through responsibilities to completion under minimal supervision.
• Ability to adapt to a fast-paced environment with frequent changes in duties and processes while appropriately prioritizing tasks.
• Committed to learning the "why" behind processes for knowledge, improved processes, and better communication.
• Sound oral and written communication skills.
• Demonstrates a competent grasp of the Board of Director's Commercial Loan Policy and MBL Procedures with adherence to those policies and procedures and regulatory requirements.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.