Senior Product Manager

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

This role involves overseeing the strategic direction, development, and management of our service delivery-oriented product portfolio. Working closely with cross-functional teams across Crowe to ensure that our service delivery products align with corporate objectives, satisfy customer needs, and create operational efficiencies. This position requires a unique blend of strategic vision, service delivery expertise, and product management acumen.

Responsibilities:

• Product Management: Manage the core product which is extended by multiple business unit product teams to ensure future product alignment, reduce duplication risk, and maximize the value of the core product to the organization. Convert the business strategy into a product strategy and vision.

• Cross-functional Leadership: Collaborate with teams across product management, operations, and technology to ensure seamless integration and execution of service delivery strategies.
• Product Lifecycle Oversight: Manage the service delivery product lifecycle, ensuring products meet delivery needs, uphold the latest/efficient technologies. Establish, manage, and champion the product roadmap to ensure clarity among stakeholders. Provide thought leadership to define and continuously evolve the product scope, functional capabilities, and integrations with enterprise applications,
• Service Delivery Process Efficiency: Work with business lines to assess and optimize the service delivery process as part of implementation, focusing on improving scalability, efficiency, and cost reduction.
• Market and Trend Driven Analysis: Collaborate with growth and voice of the customer team to analyze market trends and competitors to identify opportunities for product enhancements.
• Innovation and Improvement: Identify and implement innovative solutions and best practices to enhance service delivery products and processes.
• Stakeholder Communication: Serve as the primary liaison for the service delivery portfolio, communicating strategies, updates, and performance metrics to internal and external stakeholders.
• Change Management: Advises stakeholders on change initiatives within the service delivery lines, employing effective communication, stakeholder engagement to facilitate smooth transitions. Develops and implements structured methodologies to manage the impact of changes on processes, technology, and people, ensuring minimal disruption and maintaining high service quality levels.
• Performance Measurement: Monitor and report on the performance of the service delivery portfolio, including customer satisfaction, operational metrics, and financial outcomes.
• Product Compliance: Collaborate with technology and enterprise representatives to ensure product alignment with compliance requirements and Crowe policies. Serve as the primary point of contact for the product for Crowe initiatives.

Skills:

• Influence: Ability to persuade and motivate others to follow the strategic direction and operational changes necessary for service improvement.
• Relationship Building: Skilled in developing and maintaining strong relationships with internal teams, clients, and stakeholders, fostering trust and collaboration.
• Strategic Thinking: Capable of setting long-term goals and developing clear, actionable strategies to achieve them.
• Evangelism: Acts as a champion for the service delivery function, promoting its value and achievements within and outside the organization.
• Adaptability: Able to adjust strategies and processes in response to changing market conditions, client needs, or technological advancements.
• Problem Solving: Strong analytical skills and the ability to solve complex problems effectively and creatively.
• Leadership: Inspires and leads by example, fostering an environment of accountability, excellence, and innovation.
• Customer Focus: Deeply committed to understanding and fulfilling the needs of the clients, ensuring high satisfaction and loyalty.
• Planning and Road mapping: Proficient in planning initiatives and creating detailed roadmaps to guide the team towards achieving service delivery objectives.
• Implementation: Demonstrated ability to turn strategies and plans into actionable tasks and oversee their successful execution.
• Business and Technology Understanding: Deep understanding of both the business and technological aspects of professional service delivery to ensure solutions meet customer needs and operational efficiency.
• High Energy: Exhibits enthusiasm and a high level of energy to drive projects, inspire the team, and overcome challenges.
• Commitment: Shows dedication to the organization's goals, team success, and excellence in service delivery.
• Collaboration: Promotes a culture of teamwork, encouraging input and participation from all levels of the organization.
• Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly and persuasively to diverse audiences.
• Stakeholder Reporting: Skilled in providing comprehensive and insightful reports to stakeholders, ensuring transparency and alignment with expectations.
• Risk Management: Proactively identifies potential risks to service delivery and implements strategies to mitigate them.
• Quality Assurance: Ensures that all aspects of service delivery meet the highest quality standards and continuously seeks ways to improve processes and outcomes.

Qualifications/Requirements:

• Bachelors degree or 10+ years in Product Management, Business Operations, IT, or related field; Master's degree or MBA preferred.
• Experience developing/implementing a product in a public accounting or professional services related field.
• Minimum of 8+ years of experience in product management leadership role.
• Strong understanding of service delivery models, customer experience strategies, and operational excellence.
• Proven ability to develop and execute portfolio strategies that meet business and stakeholder needs.
• Exceptional analytical, strategic thinking, and problem-solving skills.
• Excellent leadership, team management, and interpersonal skills, capable of motivating and guiding teams across different functions.
• Effective communication skills, with the ability to articulate complex concepts to a diverse audience.
• Agile and adaptable to change, with the capability to drive innovation in a fast-paced environment.
• Demonstrated skills in analytics and reporting.
• We appreciate talent from all over the United States and are willing to consider candidates who may not be located near a Crowe office location for this role/opening.

#LI-Remote

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.