New

Technical Customer Support Professional

Trimble Inc.
$78,400.00-$107,900.00
parental leave
United States, Colorado, Westminster
10368 Westmoor Drive (Show on map)
Jan 13, 2026
Job Title: Senior Support Specialist - Structural Design Products Job Profile: Technical customer support professional 3 Job Location: US, Remote Department: AECO - Architects, Engineers, Construction & Owners Hiring Manager: Ryan O'Shaughnessy The AECO division at Trimble Inc. provides the construction industry with Tekla Building Information Modeling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realizing projects around the world from housing and bridges to factories and skyscrapers. https://www.trimble.com/en/products/tekla We are looking for a senior technical support specialist to join our Services team in the United States. This is not a call center - this is a team of structural engineering professionals, working together to help engineers get the best out of Trimble's Tekla software suites. This is the perfect opportunity for someone who loves solving problems, has experience with structural design software and wants to apply their structural engineering background to a new and unique role. Due to continued growth and expansion we are looking for growth minded, technical, curious and computer savvy structural engineers to join our support team. Trimble employees represent diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. If you are a structural or architectural engineer and want to take a new direction in your career, you might be the person we are looking for. This is not an IT support role; knowledge of civil / architectural / structural engineering is essential. Your main tasks will include: Delivering high level and complex technical support to the users of Tekla Tedds and Tekla Structural Designer. Speaking to customers on the phone, by email, screen-share and answering questions on our discussion forums Answering structural analysis and design questions as they relate to our software and US building and design codes Investigating users reports of software bugs and feature requests and clearly communicating these to the development team Building our knowledge base by writing technical support content for the Tekla User Assistance (TUA) site Creating and maintaining online training course materials Creating and maintaining code based verification examples Aid in the installation and licensing of Tekla products To be successful in this position, you should have: US citizen with a BS in Structural/Architectural/Civil Engineering or equivalent, from an accredited University Professional experience using structural analysis and design software 5+ years of structural engineering experience in the design and analysis of buildings, PE SE preferred Strong analytical and problem solving skills Ability to produce clear and concise emails Tenacity and curiosity when faced with a question or problem without an immediately obvious solution Fluent written and spoken English. Being bilingual is a plus. Are patient and organized with the ability to multitask Ability to work independently and as part of a team We also appreciate: Experience with Tekla Structural Designer and Tekla Tedds Concrete building design experience Experience with AutoDesk Revit Strong computer and IT knowledge General understanding of the software development processes Experience with Camtasia and Articulate 360 Passion for customer service and customer satisfaction Pay Equity: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $78,400.00-$107,900.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting. Application Deadline: Applications could be accepted until at least 30 days from the posting date. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance." Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Trimble's Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com. >