Coding Supervisor - Coding Services - Full Time 8 Hour Days (Exempt) (Non-Union)

The Professional Coding Supervisor leads and monitors the day-to-day operations of the staff in the Professional Coding department in coordination with the Manager/Director. This position ensures timely and accurate coding, abstracting, and record processing in accordance with federal and state regulations, USC policies, payer guidelines, and industry best practices. The Supervisor will provide leadership, training, and performance management to both internal staff and external vendors while ensuring compliance and operational efficiency.

Essential Duties:

• UNDER THE SUPERVISION AND DIRECTION OF THE HIM DIRECTOR/MANAGER: Provides hands-on coverage. Leads and monitors the day-to-day operations of the HIM staff. Coordinates and prioritizes work Approves and manages timecards, including additions, time off, missed punches, and errors.
• RESPONSIBLE FOR: Monitoring all functions affecting timely coding, responding to inquiries, communication with other departments and providers. The addressing and implementing workflows that will utilize the coding and administrative time more efficiently. The accurate and timely follow-up to staffing needs, questions, concerns. Assist the Manager/Director with developing policies, procedures, and workflow documents to improve, develop, and assist the staff of the professional coding department.
• LEADERSHIP Conducts daily monitoring of the day-to-day operations. Establishes clear job requirements for employees by overseeing the orientation of new employees and maintaining current position descriptions and measurable performance standards. Oversees - daily supervision for all functions to ensure quality services are provided within department standards. Closely monitors employee daily productivity and quality to assure standards are met; provides reporting of productivity and quality findings to employee and management at least monthly. Conducts, hiring, training, counseling, and assignment of work to staff members with Manager/Director's approval. Conducts performance evaluations of employees (within one week of due date) with Manager/Director's approval. Conducts minimum monthly meetings. Communicates hospital and department policies and procedures to subordinates. Provides coverage of department functions during times of illness, vacations, etc.
• POLICIES AND PROCEDURES: Ability to implement policies and procedures by effectively working with personnel. Ability to evaluate systems to determine whether or not current policies and procedures are functioning and makes recommendations to the director for changes.
• EQUIPMENT AND SYSTEMS Maintains equipment and work area as directed. Trouble shoots internet access and functionality for remote employees. Ability to utilize claim scrubber and trouble shoot edit functionality. Ability to maintain access and navigate multiple EMR's. Assists in the processing department payroll/time cards timely. Understands all principles of the electronic health record system and maintains/updates policies and procedures for all staff.
• PERFORMANCE IMPROVEMENT Participates in continuously assessing and improving departmental performance. Ability to communicate changes to improve processes to the manager/director as needed.
• COMMUNICATION Ability to communicate effectively intradepartmentally.
• Ability to communicate effectively with external vendors. Ability to interpret coding guidelines, regulations, and payer policies and communicate effectively. Provide clear training, job aid, and step-by-step process flow. Provides timely follow-up with both written and verbal requests for information, including voice mail and email.
• EDUCATION/CONTINUING EDUCATION Develops educational materials, including department-specific policies and procedures, to train end users effectively. Assesses staff performance and identifies areas requiring additional education or support. Communicates identified training needs to the Manager/Director to support the creation and implementation of departmental education plans. Evaluates departmental needs for professional growth and development, recommending appropriate tools, resources, or training initiatives.
• Performs Other Duties as Assigned by Manager/Director or designee.

Required Qualifications:

• Req High School or equivalent

• Req 2-5 years Coding and abstracting of professional services.

• Req Knowledge of Electronic Health Record process and workflow. Medical terminology as well as understanding of coding concepts and guidelines; knowledge of CPT, ICD-10-CM, HCPCS, etc.
• Req Ability to research coding guidelines (AMA, CPT, Medicare, specialty associations) and apply concepts to day-to-day coding requests.

Preferred Qualifications:

• Pref 1 - 2 years Experience in a Supervisory role.
• Pref 1 - 2 years Experience answering coding questions, processing and approving time off requests; monitoring workflows and adjustments in staffing and vendor coverage as work volume changes. Working with various other USC departments, such as billing to process charges for USC providers.
• Pref Intermediate knowledge and experience with Microsoft products (including Excel) to compile and analyze data
• Pref Intermediate understanding of claim scrubber systems and interpretation of denials
• Pref Experience navigating multiple EMRs
• Pref Experience troubleshooting internet access and functionality for remote employees
• Pref Experience providing instruction and training
• Pref Supervisory/Leadership Experience: Prior experience managing or leading or coding staff, including mentoring, answering coding questions and provide guidance on coding cases and denials, conducting evaluations, training, and performance management
• Pref Technical Expertise: Advanced skills in EMR navigation, claim scrubber systems, and use of data analysis tools (Excel, reporting systems); proven ability to troubleshoot complex technical workflows
• Pref Preferred Remote Work Management: Demonstrated success in oversight of remote employees, maintaining productivity, and resolving technical or workflow challenges in distributed teams
• Pref Compliance & Regulatory Knowledge: Strong understanding of payer guidelines, coding regulations, and audit/compliance processes; experience participating in compliance reviews or payer relations
• Pref Certification - Job Relevant AAPC/AHIMA, CEMC, CEMA, CPMA, CGSC, and/or CEDC

Required Licenses/Certifications:

• Req Certified Professional Coder - CPC or Certified Coding Specialist-Physician (CCS-P) or Certified Coding Specialist - CCS (AHIMA)
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)