Billing Manager

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visitamplify.com.

The Billing Manager is responsible for managing day-to-day billing operations at Amplify, ensuring timely and accurate customer invoicing, collaboration with collections, sales tax filings, and reconciliations in compliance with company policies and contracts. This role partners closely with sales, revenue accounting, finance, and cross-functional teams to support the order-to-cash cycle, resolve billing discrepancies, and enhance the customer experience. The Billings Manager also plays a key role in maintaining internal controls, preparing billing-related reports, and identifying opportunities for process improvements.

Essential Responsibilities:

• Oversee the preparation, processing, and issuance of customer invoices to ensure accuracy and compliance with contractual terms and company policies.

• Manage the resolution of billing discrepancies, adjustments, and credit memos in coordination with finance, revenue accounting, and customer-facing teams.

• Collaborate with Sales, Customer Success, and Finance teams to support the order-to-cash cycle and improve customer billing experiences.

• Maintain and improve internal controls within the billing process and provide documentation to support external audits and internal reviews.

• Monitor billing operations and develop reports on billing metrics, KPIs, trends, and process performance for management review and analysis.

• Identify and implement process improvements to streamline workflows, increase accuracy, and enhance efficiency in billing operations.

• Supervise and develop the billing staff or coordinate with shared service resources, providing guidance and training as needed.

• Process sales and use tax obligations based on customer location, product taxability, and applicable exemptions using Avalara

• Maintain detailed records of tax calculations, exemption certificates, and supporting documentation

• Reconciliation of sales and use tax filings with sales tax charged on customer invoices

• Review customer tax exemption certificates and ensure proper documentation is current and valid.

Required Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.

• 5-7 years of progressive experience in billing, accounts receivable, or revenue operations.

• Strong knowledge of billing practices, GAAP principles, and internal control requirements.

• Experience with ERP systems (NetSuite preferred), Sales and use tax systems (Avalara preferred) and CRM platforms (Salesforce a plus).

• Proficiency with Microsoft Excel and data analysis.

• Strong communication and problem-solving skills, with the ability to work collaboratively across teams.

Preferred Qualifications:

• Prior supervisory or team lead experience.

• Experience supporting external audits or compliance reviews.

• Background in SaaS, technology, or education services industry.

• Advanced Excel or data visualization tool experience (Power BI, Tableau, etc.).

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $xx - $xx. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.