Student Engagement Specialist

The Student Engagement Specialist serves learners across Arizona Online, corporate partners, location-based programs, and continuing and professional education including credit and non-credit programs. The Student Engagement Specialist conducts targeted outreach, facilitates individualized support, and responds to learner needs throughout the academic life cycle. As a part of the student-specialist relationship, the Student Engagement Specialist provides success coaching, financial aid support, and career development for current students.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Duties and Responsibilities:

• Connects students to, or provides developmentally and situationally appropriate support services, and follows up on outcomes.
• Builds strong, student-centered relationships focused on student-driven development and growth.
• Provides financial aid support by guiding students through funding opportunities and assisting with completion of requirements to support retention.
• Interprets and advises students on department, college, and university policies and procedures.
• Uses data-informed, proactive outreach to enhance the individualized student experience.
• Creates continuous and systematic improvements to student support processes.
• Develops and implements student success and outreach plans.
• Utilizes proactive strategies to re-engage students who need additional support.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.
• Demonstrated proactive abilities, problem-solving skills.
• Ability to work effectively in a fast-paced team environment.
• Skilled in managing competing priorities with strong attention to detail.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelors Degree required.
• One year of relevant Advising or Enrollment experience.

• Worked in a Student Support role in Higher Education.