Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title
: Customer Service Technician
Location:
Campbellsville, KY or Quincy, IL

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial
productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial
manufacturing
, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join our Champion Customer Service team as a Customer Service Technician. In a defined territory and serving as a key link, you'll be the go-to contact for distributors and customers, driving smooth order flow, rapid issue resolution, and seamless coordination across teams. Bring your ownership mindset, process-driven approach, and passion for customer care as you move with urgency, build trust fast, improve workflows, and keep customer operations running smoothly. This role offers real impact and visibility. You'll solve meaningful customer challenges, collaborate across teams, and gain broad exposure across the business. With hands-on responsibility and clear growth opportunities within a global organization, your contributions will be felt and valued immediately.

Responsibilities:

• Deliver first-class customer service and support via phone and email.
  
  
• Manage multiple customer requests and tasks efficiently while maintaining professionalism.
  
  
• Coordinate with internal teams and external vendors to resolve customer and distributor issues.
  
  
• Analyze customer needs and apply structured problem-solving
  to deliver effective solutions.
  
  
• Process and support customer orders within SAP, ensuring accuracy and timely execution.
  
  

Requirements:

• High School Diploma or GED
  
  
• 4+ years of relevant professional experience
  
  
• 2+ years in a product support / customer service role
  
  
• 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders.
  
  
• 1+ years' experience analyzing customer requirements to support issue resolution and service delivery.
  
  

Core Competencies

• Customer Focus: Delivers exceptional service and resolves issues quickly.
  
  
• Problem Solving: Analyzes needs and provides effective solutions.
  
  
• Communication & Collaboration: Builds trust with customers and internal teams.
  
  
• Process & Systems Management: Manages customer orders and workflows using SAP; proficient in Microsoft Word, Excel, and PowerPoint.
  
  
• Mechanical Aptitude: Applies hands-on understanding to support customer and product needs.
  
  
• Ownership & Accountability: Proactively drives tasks to completion with responsibility and reliability.
  
  
• Adaptability: Handles multiple priorities in a fast-paced environment.
  
  

Preferences
:

• Associate degree
  
  
• ABAP queries and service notifications
  
  

Travel and Work Arrangements

• Based fully onsite
  
  

Pay Range
: The base pay range for this role is $40,000 - $55,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial
solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.