Senior Construction Defect Technical Claims Specialist

Business Title(s): Senior Construction Defect Technical Claims Specialist

Employment Type: Full-Time

FLSA Status: Exempt

Location: In-Office

Summary:

We are looking for a highly capable Senior Construction Defect Technical Claims Specialist to join our team and work from any of the following office locations: Albany, Chicago, Los Angeles, New York City, Omaha, Richmond (VA), Rockwood (PA), San Antonio, or Springfield (MO). We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role will be adjudicating construction defect claims and contributing to providing superb results for our clients. The role reports to a Manager working from the Omaha office.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Working with limited oversight under broad management direction, adjudicate construction defect claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.

• Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined.

• Reporting to senior management and underwriters Investigating claims promptly and thoroughly \

• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.

• Investigating claims promptly and thoroughly, including interviewing all involved parties.

• Managing claims in litigation

• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.

• Properly setting claim reserves.

• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.

• Preparing reports for file documentation

• Applying creative solutions which result in the best financial outcome.

• Negotiating settlements

• Processing mail and prioritizing workload.

• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).

• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• A deep knowledge of Construction Defect claims through:

• A minimum of seven years' experience adjudicating construction defect with extensive experience with exposure of $100,000 or more.

• Bachelor's degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating construction defect claims beyond the minimum experience required above may be substituted in lieu of a degree.

• Possession or the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. A Florida or Texas claims license is strongly preferred.

• Must work independently and demonstrate the ability to exercise sound judgment.

• Must have excellent communication skills and the ability to build lasting relationships.

• Excellent evaluation and strategic skills required.

• Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation.

• Must possess a strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.

• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Client focus - the ability to effectively determine specific client needs and to provide value added solutions.

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.

• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.

• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.

• Uses listening and questioning techniques to effectively gather information from insureds and claimants.

• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.

• Proficient in MS Office Suite and other business-related software. Experience working with Guidewire is strongly preferred.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently is required.

• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Albany and Chicago Pay Range: $151,000 - $181,250

• Los Angeles and New York City Pay Range: $165,000 - $198,000