Technical Solutions Specialist

Hybrid - onsite Tues-Thurs

Contract to Hire

2+ years experience supporting enterprise systems in mission-critical environments.

Global Remote Services consist of teams that provide remote (offsite) services, including customer access, pre-sales, post-sales, and service delivery. Technical teams focus on resolving various business systems and application issues for customers, onsite engineering personnel, and Authorized Service Providers across standard, specialized, or complex systems.

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Responsibilities

• Resolve technical issues (hardware and software) from incoming internal or external contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations inquiries regarding features, specifications, and repairs for current and discontinued products, parts, and options, based on customer entitlement.
• Proactively assist internal or external businesses and end users to prevent or reduce problem occurrence.
• Maintain excellent communication skills and document case resolutions in the Salesforce and Knowledge Management Systems.
• Understand and apply Information Technology Infrastructure Library (ITIL) principles.

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Hardware Proficiencies

• ProLiant Servers and Options: DL, ML, SL, Blades, Apollo
• Components: Hard drives, Memory, CPU, GPU, NICs, Smart Array Controllers, HBAs, iLO
• Business-Critical Systems: Superdome 3200 Scale-Up Server, Superdome Flex/280, Superdome X, Integrity Blades
• Direct Attached Storage: RAID Configurations

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Software Proficiencies

* Linux: Red Hat, SLES, Ubuntu, CentOS

* VMware: ESXi (5.5, 6.0, 6.5), vCenter

* Microsoft Windows Server: 2008, 2012, 2016, 2022

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

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