Operations Director

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description

The Operations Director is responsible for directing the day-to-day operations of shared services, including functions such as payroll, accounts payable, and IT support). The position oversees process design, implementation, and maintenance of efficient, scalable operational processes. The role builds and maintains strong relationships with internal customers/business units and external suppliers, ensuring service requirements are clearly understood and expectations are proactively managed. The Operations Director ensures adherence to regulations (labor, financial, data) implements controls and governance, and manages operational risks, driving a compliant operating environment.

Key Responsibilities

• Direct and oversee day-to-day Shared Services operations across functions such as payroll, accounts payable, and IT support, ensuring service continuity, operational excellence, and adherence to agreed service levels and performance targets

• Own the implementation and ongoing optimization of operational processes, ensuring they are efficient, scalable, standardized, and aligned with business needs and growth plans.

• Build and sustain strong relationships with internal customers and business unit leaders, acting as a trusted partner to understand evolving requirements, align service delivery, and proactively manage expectations and performance outcomes.

• Manage and govern relationships with external suppliers and service providers, including contract oversight, service-level management, performance reviews, and escalation of operational issues.

• Design and enforce operational governance frameworks that promote accountability, transparency, risk management, and consistent decision-making across teams and functions.

• Drive execution of continuous improvement initiatives by leveraging performance metrics, customer feedback, and best practices to improve service quality, efficiency, and cost-effectiveness.

• Monitor and report on operational performance and risk using meaningful KPIs and dashboards, providing insights and recommendations to senior leadership.

Qualifications

• Bachelor's or Master's degree in Business Administration, Operations, Finance, or a related field

• 10+ years experience in operations management, including leading Shared Services, G&A functions, or cross-functional operational teams

• Experience designing, implementing, and scaling operational processes in fast-growing dynamic environments

• Experience managing vendor/partner relationships and outsourcing arrangements at scale

• Strong analytical and data-driven mindset, with the ability to thrive in fast-paced, dynamic, and rapidly changing environments

• Exceptional written and verbal communication skills, capable of conveying complex concepts clearly, concisely, and persuasively to diverse audiences

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.