IT Intern - Order Operations

At TDS Telecom, our interns are the future of our company. We provide hands-on learning experiences in a real-world environment, helping you sharpen the skills and knowledge relevant to your field of study or career path. Our goal is to equip you for success and prepare you to compete for opportunities within our company, both now and in the future. Whether you join us immediately after your internship or return to TDS later in your career, we are committed to ensuring you leave with more experience and insight than when you started.

TDS Telecom has a great opportunity for an IT Intern - Order Operations. If you are a hardworking and detail-oriented individual who thrives in a fast-paced team environment, this internship provides an excellent opportunity to gain hands-on experience in IT operations and business process analysis. This remote role offers scheduling flexibility, with a minimum of 25 hours per week during core business hours of 9:00 AM - 4:00 PM Central (35-40 hours preferred as your schedule allows). The duration of this internship is expected to be year-round.

The hourly rate for this position is expected to be $17/hour.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Intern Resources:

As an intern at TDS, you'll have the opportunity to partner with seasoned professionals on high-priority company projects and day-to-day operations. During your internship, TDS offers you:

Access to our Intern Associate Resource Group (ARG): This group provides extra resources for your development, opportunities for internal advancement, and forums to connect with other interns across the company. Our ARG meets monthly, where you can hear about other interns' projects and engage with leaders from various teams. The group also hosts networking events to help you build valuable connections, with the goal of helping you secure full-time employment upon graduation.
• Prioritization of Your Professional Development: TDS offers in-depth training to ensure you are continuously growing and developing your skills.
• Focus on Ethics and a Healthy Work-Life Balance: We emphasize ethical practices and offer a business casual work environment to promote a balanced, supportive culture.
• Encouragement to Volunteer: Interns are encouraged to engage in local charities, university activities, and community events, fostering personal and professional growth through meaningful contributions.

As an IT Intern - Order Operations, you will be responsible for ensuring customer orders are completed quickly and correctly. In this role, you will review daily reports of aging or at-risk orders, investigate those that require attention, and work with process owners and partner teams to move them forward. You will document your findings, summarize trends, identify recurring issues, and help propose enhancements to improve automated order flow. This position directly supports timely customer service delivery and offers a valuable learning environment for interns interested in operations, business systems, or IT workflows. Exceptional interns may be considered for future opportunities, though full-time employment is not guaranteed.

This role requires you to be conscientious and proactive in resolving issues. You will work with multiple IT teams as well as sales and business support professionals, and will communicate in a variety of styles and contexts. The role requires a customer-oriented mindset and good time management.

Required Qualifications

• Currently pursuing an Associate's or Bachelor's degree in business, information systems, accounting, computer science, quality assurance, or a related field
• Ability to work a minimum of 25 hours per week Monday-Friday from 9:00 AM-4:00 PM CST

Other Qualifications

• Strong attention to detail, clear communication skills, and the ability to manage multiple tasks
• Familiarity with Salesforce CRM or similar order-management systems
• Proficiency with MS Office (especially Excel)
• Interest in process improvement, operations, or workflow analysis
• Strong analytical and critical-thinking abilities

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Our limited term associates are eligible for the following benefits:

• Medical Coverage
• Health Savings Accounts
• 401(k) plan (if 18 or older)
• Sick leave (10 days accrued per year for full-time and pro-rated for all other associates)
• Employee Assistance and Wellness Programs

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $17 per hour. Also, certain positions are eligible for additional forms of compensation.