Manager-Cruise Operations - New Orleans, LA

Summary/Objective:
The Cruise Operations Manager is responsible for directing and coordinating the discharging, staging, and loading of all cargo/luggage for vessel operations. Guaranteeing quality, security, safety and efficiency in accordance with relevant operational and technical parameters. This position serves as first line supervisor of the operations management team and is responsible for the direction and supervision of superintendents and labor. While maintaining a positive working relationship with the labor, the Operations Manager is to set the standard and be held accountable for a safe and efficient operation

Essential Responsibilities:

• Plan and execute all cruise vessel stevedore operations at designated port.
• Oversee superintendents and union personnel in proper operating procedures, and as needed will counsel, discipline and/or make termination recommendations to ensure an efficient operation while working within the definitions of the labor agreement.
• Ensure availability and readiness of equipment and personnel required for timely completion of scheduled operations, and assist and support other stakeholders, as appropriate, with other required tasks to complete operations effectively on behalf of our clients.
• Maintain a safe and efficient work environment.
• Ensure that all required personal protective equipment is made available and/or worn per any or specific job requirements.
• Plan, hold and document daily safety meetings; partnering with Safety Director to understand and train workers to adhere to safety procedures while implementing plans to address safety hazards
• Complete all required orders, reports and/or forms, such as labor orders, activity reports, payroll, and safety summaries, etc., accurately and within required deadlines.
• Ensure all employees are following required policies and procedures, such as Drug & Alcohol free hostile free and discriminatory free work environment.
• Represent the company and manage all local relationships with authorities, vessel staff and operators, customers and vendors agents, union management and labor force.
• Enforce and follow company's policies and procedures.
• Maintain full compliance with local, federal and maritime regulations, and applicable waterfront safety practices.
• Responsible for investigation and reporting damages and liabilities to the appropriate management and authorities.
• Become familiar and be able to navigate and adhere to all union contracts, and local practices.
• Work closely and in full coordination with other departments and teams within the organization as required.
• Support commercial activities; verifying new business opportunities and assist with quotations.
• Other duties as required.