Manager of Custodial, Refuse and Recycling Services

Department: Facilities Mgmt EV
Salary/Grade: EXS/5

Job Summary:

Under general supervision and direction, this position is responsible for overseeing contracted Cleaning/Custodial, Non-Hazardous Solid Waste, and Pest Control services on the Evanston and Chicago campuses. The role will ensure that services are provided in accordance with University standards and contractual obligations. Expected to stay current on industry developments and regulatory changes, and to identify opportunities for process improvements, updated policies or procedures. Will be responsible for the day-to-day administration of the programs and service contracts. The role will support invoicing, bidding, and contract renewal processes. The role will respond to customer inquiries and requests for service. The position is 100% on-site, predominantly in Evanston but with a routine presence on both campuses.

The role will support the department's mission and values by exhibiting the following: inclusiveness, respect, initiative, collaboration, innovation, and accountability.

*Note: Not all aspects of the job are covered by this job description.

Specific Responsibilities:

Non-Hazardous Solid Waste Program Oversight

• Manages and coordinates the University's solid waste stream programs including the collection, handling, and processing of waste, recycling, electronics recycling, and composting.
• Monitors vendors' provision of services to ensure compliance with standards of performance and contractual obligations.
• Requests changes in schedules, pick-ups, and other contracted services in response to customer or campus needs.
• Collaborates with and supports Sustainability initiatives, events, and programs related to this functional area.
• Responds to service issues and customer concerns, ensuring timely resolution.
• Prepares reports on waste diversion and disposal, as well as other program activities.
• Oversees University-owned equipment, including compactor maintenance and replacement.
• Maintains the inventory of bins for the collection of trash, recycling, composting, etc, and distribution of bins to campus community.

Pest Control Oversite

• Monitors the vendor's provision of the contracted services to ensure compliance with the standards of performance.
• Reviews vendor's inspection and field reports and assists in coordination of necessary support or repairs by other Facilities trades shops.
• Serves as liaison between University departments and vendor as needed.
• Requests changes in schedules, applications, or other services in response to customer needs

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications (Education, Experience, Certifications, Skills)

• High School diploma, GED, or equivalent combination of educational training and experience from which comparable skills can be acquired;
• A minimum of 5 years' experience managing building services functions (diversified custodial, environmental waste, and /or recycling) in a university, research, or medical school setting.
• Working knowledge of the standards, industry best practices, and procedures of cleaning, recycling, and waste disposal programs.
• Ability to work various hours as required to support the program.
• Must possess and maintain a valid driver's license recognized by the State of Illinois.
• Must provide own transportation, purchase a University parking permit, and be willing to travel between multiple facilities on two separate campuses.

Preferred Qualifications (Education, Experience, Certifications, Skills)

• Bachelors or Associates degree in a Facilities-related field.

Target hiring range for this position will be between $64,000-$70,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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