Casino Compliance Representative 1 Pgcb

The Pennsylvania Gaming Control Board (PGCB) has an exciting career opportunity for an ambitious Casino Compliance Representative 1 at the Meadows Racetrack & Casino. This is professional, administrative work in monitoring licensed gaming operations within the Commonwealth of Pennsylvania for compliance with law, rules, regulations, and approved internal controls. If you are an ambitious and dedicated individual, we are eager for you to join us as we ensure the integrity of gaming in Pennsylvania.

In this position, you will be responsible for monitoring the compliance of licensed gaming industry operations and activities as well as gaming patrons' conduct for conformance and adherence to laws, rules, regulations, policies, procedures and approved internal controls. Your work will involve observing, gathering, and analyzing information pertaining to gaming operations and activities. This includes preparing reports and communications of findings, conducting or aiding patron initiated self-exclusions, and referring or recommending administrative, legal or criminal actions to other bureaus or offices. You will have the opportunity to interact with gaming industry personnel at all levels, gaming patrons, other PGCB personnel and law enforcement entities. This role utilizes diverse types of electronic and manual recording and information systems monitored or utilized by PGCB in conducting compliance related activities.

Additional duties:

• Respond to patron complaints and questions and attempts to resolve complaints from patrons in a satisfactory and equitable manner
• Monitor all gaming and non-gaming employees to ensure that each employee meets the PGCB's licensing requirements
• Engage in the practice of ongoing review of slot machine activity to ensure that all machines are functioning as required and reviews table games to ensure compliance with PGCB's regulations
• Monitor and report all violations of the regulations related to compulsive and problem gambling

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week.
• Work hours are shift work.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Associate's Degree in a criminal justice, accounting, or gaming related field; or
• Two years of experience performing gaming assignments related to slot machines, gaming software, surveillance or sports wagering; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualification (not required):

• Two years of experience in incident report writing preferred.

Legal Requirements:

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.