Event Technology Delivery Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

The Salesforce Event Technology team is constantly transforming the company's portfolio of customer-facing events: from free one-day World Tours to multi-day paid events such as Tableau Conference, and Dreamforce. How? We bring technologists, product managers, program managers, and a team focused on event operations to plan, build/configure, deploy, and measure technology that powers the event experience - whether it's in-person or broadcast on Salesforce+.

The Event Technology Operations team works hand-in-hand with Salesforce event teams and Event Technology product managers to pilot and deploy the latest event tech innovations. And then scale those innovations so they can be used at as many events as needed.

Responsibilities

As an Event Technology Manager, you'll be responsible for deploying and continually improving the event tech solutions used for successful delivery of our single-day free and multi-day paid events. Your primary stakeholders will be the event leads from our strategic events team and global field marketing teams.

Partnering with the events team, you'll confirm the right tech is scoped for the best experience, work with agency and vendor partners to configure it, test the heck out of it, and watch it light up onsite to create an amazing attendee experience.

In the dynamic world of events, you'll listen for changes being requested in one area of the event and think through how that may impact the integrated solutions. With curiosity and strong communication, you'll identify potential issues before they materialize - or - see opportunities where 1 + 1 can = 3.

Beyond traditional registration, agenda building, and onsite experiences, the tech we often deploy includes (but, because we keep innovating, isn't limited to):

• AI agent

• AI-generated summaries

• Employee event staffing

• Meeting programs (e.g., 1-on-1 expert meetings)

• Personalized mobile app experience

• Peer-to-peer attendee networking

• Sales team experience

Your Impact
Success comes in the form of happy stakeholders and attendees - mainly each time the technology is successfully used to support an event milestone (i.e., registration, agenda builder, mobile app launches, etc.). Lowering risk, creating repeatability, and improving upon operations will also score you big points.

Picture yourself doing the following, as these things are the core responsibilities of the job:

Planning

• Aligning with event stakeholders on the scope of the technology to be deployed.

• Gathering the required information from event stakeholders to properly configure the technology to meet their expectations.

Enablement

• Being an expert in the technology and how it can be applied against the event experience objectives.

• Enabling stakeholders - from ensuring they know what the tech can and can't do, to helping them understand what will be required of them.

• Making the complex sound simple and easily understood.

Configuration

• Working within and across event tech systems and with our agency partners to ensure the technology is configured to spec.

• Leveraging and improving upon event tech templates.

• Weighing and clearly articulating the risks to making configuration changes when the pre-event or onsite experience is live.

• Ensuring downstream systems are receiving complete and accurate information.

Risk Reduction

• Ensuring pre-launch and pre-event test plan objectives cover the relevant risks.

• Working with event stakeholders to obtain sign-off on pre-launch testing plans before relevant launches (e.g., event registration, agenda builder, mobile app).

• Monitoring risks and triaging issues pre-event and onsite.

Troubleshooting

• Prioritizing risks and issues to be managed based on their likelihood and impact.

• Working with event tech vendor partners to resolve issues.

Onsite Leadership

• Traveling to the event location several days early to work with agency and vendor partners to ensure technology is set up and ready for first use.

• Facilitating onsite end-to-end walkthroughs of event technology.

• Acting as a point of contact for technology-related status, risks, and issues.

Continuous Improvement

• Measuring and helping stakeholders understand the health of the tech offerings within your focus.

• Using post-event metrics and stakeholder feedback to improve the solution.

• Working with the Event Technology Administrator to make platform-wide improvements.

Required Qualifications

• Experience with event technology platforms (RainFocus strongly preferred).

• Project management and operations experience for medium to large projects.

• Excellent communication skills with the ability to differentiate styles and mediums depending on the audience.

• Ability to adapt to changing priorities while managing a high-volume of event execution responsibilities.

• Willingness to travel onsite to event locations (up to 25%).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.