Community Banker III

Description

This is a full-time on-site role for a Community Banker located in West Hurley, NY. The Community Banker position accurately processes various transactions, completes high-level tasks related to bank accounts, actively promotes products, and services, and supports long-term relationships with customers. This position requires rotation between platform and teller stations based on the needs of the branch, giving equal time to both as possible. The Community Banker is encouraged to grow in the role, and work in new innovative ways to deliver the excellence our customers expect. The Community Banker will also be responsible for branch operations and must be flexible in assignments and scheduling, to include Saturdays. Additional responsibilities include, but are not limited to:

• Strict adherence to all bank policies and procedures to protect the bank while enhancing the customer experience.
• Accountability for cash drawer and its contents at all times and reporting any discrepancies to management.
• Maintaining a full understanding of all bank products and promotions, as well as knowledge in financial management systems.
• Performing for all aspects of the account opening and closing process, updating personal details and permissions on bank accounts.
• Assisting customers with ordering and issuing new debit cards and pin resets.
• Reviewing accounts for fraudulent activity and assisting customers with dispute claims.
• Assisting customers with internet banking; including unlocking and resetting user accounts and assisting customers with application, agreement, and disclosures.
• Assisting with vault proof at the end of the day including counting, selling, and buying cash.
• Assisting the branch in cash ordering, end of night reports, monthly audit logs and teller audits.
• Recognizing cross-selling opportunities, including referrals to other areas of the Bank to support strategic growth goals.
• Engaging in customer outreach to support relationship development and service needs.
• Making customer calls as part of ongoing engagement and follow-up efforts.
• Researching and correcting cash on hand differences.
• Assisting customers in filling out loans applications, providing the required document for underwriting and handling the closing of the following consumer lending products: unsecured personal loans, passbook savings loan, auto loans and overdraft line of credit.
• Accepting consumer loan applications and submitting HELOC and mortgage referrals to our leading team.
• Participating in and supporting Rondout Savings Bank initiatives, activities, and programs.

Requirements

Education and Certification Qualifications:

• High school diploma or equivalent.
• Required to take internal training courses.

Experience and Qualifications:

1-2 years of banking experience, excellent verbal and written communications skills, customer service experience, excellent math, and cash handling abilities, along with computer and organizational skills.

Physical Requirements:

• Prolonged periods of time working on a computer
• Prolonged periods of time standing
• Ability to walk up and down stairs
• Must be able to lift up to 10-20 pounds at times
• Ability to work at any branch location

As an Equal Opportunity/Affirmative Action Employer, Rondout Savings Bank will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

Equal Employment Opportunity Policy Statement

EEO Reasonable Accommodation Policy

Know Your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision