Order Mgmt Deliver Operator 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Order Mgmt Deliver Operator 2

Location(s): Cary, NC
(Remote)

Business Purpose

• Provide operational continuity while the internal team focuses on SAP system testing and validation.
• Support Customer Service Material Logistics (CS ML) and Order Administration functions.

• Location Requirement: Must reside in the greater Raleigh-Durham-Cary (RDU), NC area.
  • Preference due to IT support needs and quarterly in-person meetings.
• Training: Virtual (shadowing + 1:1 via Microsoft Teams)

• Shift Coverage: AM and PM schedules.
• On-Call: Rotation every 8 weeks.
• Flexibility: Candidates must be willing to cover other shifts during staffing shortages.
• Shift availability must be clearly listed on resume.

• Monday-Friday | 11:00 AM - 8:00 PM (2 positions).
• Monday-Friday | 1:00 PM - 10:00 PM (2 positions).
• Sunday-Thursday | 8:00 AM - 5:00 PM (1 position).
• Tuesday-Saturday | 8:00 AM - 5:00 PM (1 position)

• Answer inbound phone calls and emails related to orders.
• Process, research, and escalate spare part, tool, and radioactive source orders.
• Track shipments, backorders, and delivery exceptions.
• Expedite orders and resolve semi-complex fulfillment issues.
• Coordinate with:
• Field Service Engineers.
  • Technical Support Engineers.
  • Customer Care Center.
  • Parts Returns teams.
  • External vendors and carriers (XPO, DHL, FedEx).
• Reconcile shipments and ensure accurate order fulfillment.
• Use internal systems and tools including SAP, Outlook, FedEx/DHL platforms

• Experience:
  • 1+ year of professional work experience.
  • Not entry-level / not straight out of high school.
  • Call center experience not required.
• Technical Skills:
  • Strong computer skills (Microsoft Office).
  • Comfortable navigating multiple systems simultaneously.
• SAP Experience:
  • Not required (highly customized environment).

• Highly organized and detail-oriented.
• Strong customer service mindset.
• Ability to multitask in a fast-paced, sometimes high-pressure environment.
• Proactive, adaptable learner with a results-oriented approach.
• Strong written and verbal communication skills.
• Sound judgment and problem-solving ability.
• Team-focused and collaborative.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.