Staff Scheduling Coordinator Per Diem

Hours: Per Diem / Varied Shifts
One weekend per month (Saturday & Sunday)

Day/Evening hours coverage required as well (Example: 8am-4:30pm / 3pm-9pm / 4pm-8pm)

Location: MelroseWakefield Hospital

Job Overview

This position is responsible for the scheduling process for professional staff and functions as a resource and administrative support. Assures that all aspects of clinical scheduling are accomplished in a timely, competent and professional manner. Acts as a role model and mentor, participates in training new staff, works to identify and resolve scheduling issues and department operations challenges. Coordinates scheduling across the system to assure effective, efficient, and integrated schedules are in process.

Minimum Qualifications:

1. High school diploma or equivalent.

2. Two (2) years of medical office scheduling experience.

Preferred Qualifications:

1. Three (3) years of medical office scheduling experience.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Coordinates scheduling activities and delegates tasks appropriately.

2. Performs clinical scheduling for assigned team(s), maintaining quality protocols including scheduling timely admissions, maintaining clinical continuity, communicating relevant visit alerts to clinicians and keeping assigned workflows current.

3. Proactively schedules off-shift schedules for assigned branch, for all relevant disciplines, including backup on-call and on-call coverage, weekend rotation for nursing and therapy, and holiday coverage.

4. Alerts supervisor of any gaps in upcoming off-shift schedules and assists in obtaining coverage for necessary shifts.

5. Utilizes computer skills to help develop and maintain tools to manage scheduling activities, i.e. spread sheets to assign weekend or holiday coverage.

6. Communicates any off-shift schedule changes to all parties as appropriate including clinicians, managers, answering service, branches.

7. Monitors, delegates, and balances scheduling workload across all team members.

8. Assists with performance reviews by providing ongoing performance input.

9. Provides new employee training and orientation to new staff.

10. Oversees the overall scheduling work of the assigned branch on a daily basis, ensuring that workflow tasks are done timely and according to protocols. Provides support and assistance when significant issues arise.

11. Assures that clinical protocols are followed consistently for all specialty programs.

12. Practices excellent customer service skills with patients, staff, managers and others.

13. Provides assistance and support to clinical leaders with administrative tasks as needed, including maintaining calendar, scheduling meetings, typing presentations, and participating in various projects.

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital's commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.