Physical Security Assistant

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).

Responsible for providing guidance and day-to-day support to credit union staff on physical security related issues and staff concerns for safety and follow-up and mitigate risk. Must exercise independent judgment and discretion relating to various physical security issues.

#LI-Onsite

Provide independent decision making and takes steps necessary to mitigate physical security concerns for the credit union.
• Assist the AVP of Security with investigations regarding robbery, property damage or any physical security threat.
• Responsible for monitoring reports generated by the credit union's alarm monitoring company and follow-up on any oddities.
• Provide specialized support to the Branch Supervisors/Managers relevant to physical security equipment, programs and software.
• Provide ongoing feedback for improvements of physical security at our financial centers and assist with implementation of improvements as needed.
• Assist with security audits at financial centers. Use independent judgment as to financial center's compliance with physical security policies/procedures.
• Perform due diligence, gather vendor information and server as a liaison for insurance (i.e. property and business liability, business auto, CU bond and plastic card management).
• Analyze performance due diligence and be the liaison with security vendors (i.e. electronic security equipment, cash management companies, alarm monitoring company, janitorial services, etc.).
• Maintain high level working knowledge of the credit union's surveillance and access control systems. Must be able to retrieve photos and video based on transaction time, location and employee information.
• Provide Loomis ICO/Cash Order support to branch personnel and the Accounting Department.
• Responsible for setting up/deleting employee key cards within the access control system.
• Oversee the health and retention of all CCTV equipment on a daily basis.
• Place service tickets for physical and electronic security equipment, machines, software and CCTV, as needed.
• Responsible for the transfer or removal of physical and electronic security access upon termination or transfer of employees.
• Conduct a quarterly audit of vendor access and manage vendor access to physical locations. Maintain background checks and logs of all vendor access, as necessary.
• Provide extra monitoring and implementation of access to physical security alarm panels.
• Assist the AVP with projects pertaining to physical security (i.e., new builds and retrofits).
• Assist the branches with quarterly security audits.
• Update and create robbery kits, as necessary.
• Assist the AVP of Security with abusive and irate members.
• Gather sufficient information to allow a trustworthy assessment of risks and benefits of alternative approaches to any decision. Remain focused on objectives and consider the short-term and long-term impact of decisions and keep objectives in mind throughout the process.
• Prepare written communication through clear, organized and timely manner.
• Assist the AVP of Security in accomplishing departmental objectives, training team members on physical security risks, threats and awareness and identifying risk mitigation based on notifications received internally and externally.
• General record retention.
• Read all internal publications, including HUB and Possibilities.
• Perform other duties as required or assigned.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education

• Two years college or equivalent experience

Work Experience

• 1-3 years of similar or related experience. is required

Knowledge, Skills, and Abilities

• Ability to use critical thinking skills in order to break down problems, gather information and stay focused on objectives and an effective efficient manner
• Ability to organize and prioritize work.
• Must possess a high degree of poise and tact to represent the credit union positively in outside contacts and employees.
• Possess excellent verbal and written communication skills.
• Possession of valid, unrestricted driver's license.
• Working knowledge of computer programs including Microsoft Windows, Word, Excel, Outlook, and internet.
• Must be able to operate or have the ability to be trained to operate related office equipment, including calculators, computers terminal, multifunction copier, telephone, fraud fighter, and typewriter.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.