Head of Strategy and Operations

This role is responsible for orchestrating global marketing operations by owning the master calendar, leading strategic planning cycles, and coordinating major activation events across regions and functions. It ensures operational rigor through governance of business systems, playbooks, and financial processes, while driving alignment across a highly matrixed organization. The position also delivers seamless execution of cross-functional initiatives, provides executive-ready communications, and acts as a strategic bridge between the CMO, global directors, and geo leaders.

Responsibilities:

1. OWN - Strategic Calendar & Initiative Portfolio

• Own the integrated Global Marketing Master Calendar, including the annual rhythm of business (STAMP planning, JBP reviews, Quarterly Business Reviews).

• Direct the pan-organizational project management framework for all major activation moments (e.g., CES, FIFA, F1, Tech World, Creator Summit).

• Lead the creation and final consolidation of the annual STAMP strategic plan and critical quarterly goals for the entire Global eCommerce Marketing organization.

• Serve as the primary point of contact for cross-functional initiatives requiring complex coordination across Product, Sales, and other Global Marketing teams.
  

2. GOVERN - Operational Rigor & Cross-Functional Alignment

• Govern the integrity and content of the full-year Business Management System (BMS), ensuring timing and content alignment across all Geo and CoE leaders.

• Establish and enforce the organizational operating cadence, optimizing meeting structures, decision-making processes, and follow-up accountability across the matrix.

• Oversee the development and adherence to all core Playbooks (e.g., Content CoE, Media Strategy) to ensure they meet global standards and are ready for Geo activation.

• Manage the budget tracking, financial reporting, and forecasting process for the Office of the CMO where relevant and required.
  

3. DELIVER - Seamless Activation & Executive Clarity

• Deliver on-time, high-quality activation of complex, cross-functional marketing initiatives (e.g., FIFA/F1 Tentpoles) through rigorous project management and dependency mapping.

• Act as the strategic translator between the CMO, Global CoE Directors, and Geo Marketing Leaders, ensuring clarity of mission and eliminating organizational friction.

• Provide executive-ready presentations and reports for the CMO's external and internal stakeholder meetings, summarizing strategic progress and operational health.

• Ensure continuous communication flow, reinforcing the organizational structure and mandate to maximize marketing efficiency and effectiveness.

Key Partnerships

• Internal: Global CMO, All Global CoE Directors, Geo Marketing Leaders, Geo Sales Leadership, Global Finance, Global Product and Sales Leadership.

• External: Strategic Alliance Partners (as they relate to activation timelines), Key Agency Leads (for coordination).

Basic Requirements:

• Bachelor's degree required; MBA or equivalent master's degree preferred.

• Minimum 8-10 years of experience in strategic planning, marketing operations, or management consulting within a large, global organization.

Preferred Requirements:

• Proven experience managing complex, cross-functional projects (PMP certification or equivalent agile/scrum training is a plus).

• Demonstrable experience working effectively within a highly matrixed sales/marketing environment.

• Strategic & Systems Thinking: Ability to translate high-level executive vision (STAMP) into a sequential, executable operational roadmap (QAP/BMS).

• Executive Communication: Exceptional ability to synthesize complex data and organizational friction points into clear, concise narratives for executive-level consumption.

• Project and Change Management: Expertise in driving large-scale organizational initiatives (e.g., global reorganizations, annual planning cycles) to completion against strict timelines.

• Financial Acumen: Strong understanding of marketing budgets, E:R models, financial forecasting, and expense tracking related to technology and operational spend.

• Global Collaboration: Demonstrated ability to navigate complex time zones and cultural differences to achieve alignment across Geo and Worldwide teams.

The base salary range budgeted for this position is $135,000 - $165,000. Individuals may also be considered for bonus and/or commission.