CSP Customer Fulfillment

• Manage and monitor the production backlog from the Whitsett manufacturing site.
• Customer Fulfillment & Order Management
• Ensure all customer orders ship on time in accordance with Customer SLAs.
• Review the daily backlog and proactively identify risks or issues that may impact customers.
• Support special customer requirements and strict delivery expectations.
• Manage Geo customer forecasts to help align supply with demand.

Customer-Facing Responsibilities

• Serve as a direct point of contact for customer interactions and escalations.
• Provide clear, timely updates on order status, risks, and recovery actions.
• Maintain strong customer service and communication standards in face-to-face and virtual interactions.

Internal Coordination & Problem Solving

• Interlock with multiple internal teams (production, planning, logistics, engineering, etc.) on critical orders and open issues.
• Negotiate production schedules and capacity with the Whitsett team.
• Support improvements to operational processes through analytical thinking and decision-making.
• Collaborate with local and worldwide teams to align on priorities and fulfillment strategies.

Learning & Development Opportunities

• Gain exposure to the Tier 1 product portfolio and supply chain processes.
• Learn KPI reporting, BMS processes, and operational performance management.
• Build leadership, communication, and executive presentation skills.
• Network with global teams and support worldwide projects.
• Participate in innovation initiatives that improve decision making and customer fulfillment.

• 2 days per week in Whitsett, NC
• 1 day per week in Morrisville, NC
• 2 days per work remote
• Travel between sites is required and will not be expensed.

• Bachelor's degree or equivalent business experience
• 1+ years of relevant experience (fulfillment, supply chain, operations, logistics, or customer support)
• Strong communication skills with comfort interacting directly with customers
• High sense of urgency and strong ownership
• Excellent organizational skills and attention to detail
• Ability to work under pressure and meet tight deadlines

• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, reporting)
• Experience using SAP S4, IPS, or BSR tools
• English proficiency (verbal and written)
• Strong customer service or customer-facing operations experience
• Project management skills
• Innovative, proactive problem-solving mindset
• Positive attitude and ability to thrive in complex, challenging situations
• Leadership potential and interest in growing within supply chain