Remote 
Program Support Specialist
 Equiliem | |
 United States, Wisconsin | |
 Dec 08, 2025 | |
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Fully Remote
Ideally the person works 40 hours Monday-Friday, with flexibility as needed. We would just like that person to generally be available for shifts 3-6pm CST since that is when we are lightest on workforce. West coast that would be available to work 1-4pm PST OR someone in CST that wants to work those later shifts of 3-6pm CST. Customer & Quality Services Prior Authorization Form Mapper and Fax Processor What you will be doing Under the general direction of the Manager - Customer & Quality Services, responsible for creating a seamless Prior Authorization experience for customers. PRIMARY DUTIES AND RESPONSIBILITIES: * Learns how to navigate software and takes a proactive approach to learning the Prior Authorization build process. * Learns how to navigate and perform tasks within FEW * Ensures the consistency and maintainability of existing Prior Authorizations by following team standards/procedures * Acts as an inquisitive member of the team when unclear on instructions * Keeps a daily list of responsibilities, organized from highest to lowest priority * Completes assigned tasks efficiently and on time * Presents ideas and solutions to streamline the build process or deliver a better experience for our prescribers * Acts as Subject Matter Expert (SME) over back end Prior Authorization build processes. The goal is that the role can speak knowledgeably and confidently about our abilities within the software. MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS: * Enjoys problem solving * Ability to work independently and with a team * Attention to detail * Flexible and can multi-task; can work with a changing list of priorities * Ability to ask for feedback and a drive to improve * Medical industry experience a plus | |