New

Partner Support Coordinator II (Contractor)

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Philadelphia
Dec 03, 2025
Job Description: Looking for those in early stages of pursuing a cybersecurity career; looking to grow their career and stay in this role long term. Needs to have networking awareness MUST have customer service skills - they will be speaking with customers who may be upset (i.e. dealing with fraud, identity theft, phone taken over by a bad actor, etc) so they need to be able to handle these conversations professionally and with tact Needs to have knowledge of SPAM, email, Phising, Vishing, etc Candidates must be engaged and committed to the role Must have a degree of professionalism and do the work in a professional environment (with no distractions) In this role, contractors will receive tickets to work that will involve calling a customer for resolution. Training is involved; 1st week will onboard with the training resources (learning things like email etiquette, set up rules, intro to the team, etc) Then they will start to learn about identity theft Depending on how that goes, additional trainings may be added (i.e. payment fraud) There are scorecards for productivity. Contractors will start to be held accountable the 2nd month These scorecards can be accessed daily Volume of tickets varies 25-60 per day Type of person who does well here usually is someone pursuing a cybersecurity career. Also someone learning about this on their own and has a passion for cybersecurity knowledge. Shift work between 9a-9p EST can sit anywhere within the US typically contractors are working the 9a-6p EST shift Job Type & Location This is a Contract position based out of Philadelphia, PA. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.