New

Technical Support Level II

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Pittsford
Dec 03, 2025
Description * Install, configure and maintain Windows corporate devices and peripherals, including off-hours support, as necessary * Provide direct end-user support. Ensure that all calls and trouble tickets are entered and managed in ticket tracking software in a timely manner * Keep customers informed on request status and progress * Troubleshoot incidents including but not limited to Desktop, Application, Network and Telecom * Identify reoccurring incidents and escalate as appropriate * Work on special projects, as needed * Prepare in advance for new releases and rollouts to anticipate customer inquiries * Write technical training and usage documentation for user and/or team use * Research questions and issues of open incidents * Provide management information and recommendations for service improvements * Submit new solutions of resolved incidents to knowledge database * Other duties as assigned Skills Active, Directory, windows, 11 and 10, hardware, software, ticketing, systems support of 100+ users Additional Skills & Qualifications Need to have great customer service over the phones. This person will be providing support for all client's customers internal and external users, which could include some executives. Pay: $20-23/hr Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Pittsford, NY. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pittsford,NY. Application Deadline This position is anticipated to close on Dec 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.