Process Support Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Allstate is hiring! Consultative and process oriented are skills needed in this opportunity. The Process Support Consultant (PSC) is accountable for the delivery and implementation of business processes with Allstate agencies. The selected individual primarily works with agency owners and staff (e.g., Licensed Sales Producers [LSPs]), proactively and as requested. The PSC will conduct Agency Process Reviews: reviewing agency processes and offering guidance to improve business results, Customer Engagement and Growth Process Implementations (assisting with implementation of agency processes required to improve customer engagement and growth, and lead, coach).

This is a remote opportunity (some business travel may be expected) with the focus on agency owner success from a process perspective and resource advocacy.

Job Description

* Supports Agency owners and LSPs to drive improved business results, including the measurement of results and follow-up of process implementations

* Implements processes by working with agency owners and agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers

* Assists agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement

* Identifies skill gaps and reinforces education with agency owners and LSPs

* Operates virtually for agency consultations.

* Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools.

* Supports Sales Leaders in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives.

* Takes accountability of communicating updates and progress with SML regarding process support activities conducted at their agencies

* Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments

Education and licensing

* 4 year Bachelors Degree (Preferred)

* Property and Casualty license (Preferred) - will need to be attained within 90 days from start date.

* Life/Health license (Preferred) - will need to be attained within 90 days from start date.

Experience

* 3 or more years of experience in insurance (Preferred)

* Process mastery or process implementation (Preferred)

Education & Experience (in lieu)

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-DM1

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.