Support Specialist I

We're committed to bringing passion and customer focus to the business.

Support Specialist I is responsible for accurate input of data/customer information into the core or appropriate system, verification of data for accuracy to comply with departmental procedures and regulations, imaging/indexing bank documents, researching account records, etc. Able to use job knowledge to resolve non-routine issues that may require deviation from standard procedures while assisting other Support Specialist associates. Position may be involved in more complex projects and duties.

Essential Duties and Responsibilities

• Answers all incoming calls and greets customers.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• May be responsible for assisting with review and analysis of account activity and reporting any suspicious activity to a manager for further investigation.
• May serve as a mentor/coach for other associates in the department for training and assistance with policies and procedures.
• Works with associates and customers to answer questions to resolve regulatory disputes concerning transactions and provide documentation if needed.
• Requires advanced knowledge of the company products and services to assist others.
• Provides department reports to management as needed.
• Assists manager with special projects as needed.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

Education and/or Experience

• HS Diploma/GED or
• 4-6 years' applicable work experience required with knowledge of regulatory guidelines and requirements
• Knowledge of operating systems required for the department

Computer Skills

• MS Office programs

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.