Care Coordinator (WCC)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary Range Starting at: $20.20/ per hour

Job Objective:

Provides case management and care coordination services focused on enabling residents to live independently and assume full responsibility and control of their lives; provides counseling services to assist residents, including adults and children, with adjustment to residential living; through individual and group sessions, assesses residents' needs (including adults and children) for additional services. Services include street outreach and continuing support services.

What You Will Do:

Develops a case plan for each resident within 2 business days of admission to Center; case plan to include planning, including but not limited to the following areas:

• Housing
• Employment and job readiness
• Legal services
• Personal finance
• Public assistance
• Health, including mental health
• Childcare
• Transportation
• Material and financial assistance
• Enhancement of family functioning
• Outreach services
• Continuing support services

Assists residents in implementing the case plan by regular (at least 3 to 4 times per week) individual counseling sessions focused on:

• Providing information concerning community resources
• Encouraging and following up with residents to implement the details of the case plan
• Encouraging and assisting clients in following rules in the Center Handbook
• Actively functions as a mediator in situations of conflict

Functions as a liaison on behalf of residents with other agencies; serves as an advocate for residents and clients of the Center as needed. Including but not limited to IPATH, OUTREACH, DVN

May be asked to lead educational, instructional, or support groups in one or more of the following areas within the Center

• Domestic violence support
• Women in Recovery
• Children's' groups
• Community Resources group

Facilitates residents' adjustment to Center living by:

• Initiating and maintaining communication with all Center staff on issues relating to the adjustment of residents to the Center
• Ensuring adequate communication of the Center's expectations of residents; reads the Handbook to residents if needed
• Function in partnership with staff to enhance positive behavior and adjustment of children to the Center
• Function in partnership with Advocates to enhance and ensure stability and safety to consumers in the shelter

May be asked to conduct educational, instructional, and support groups in one or more of the following areas in the community:

• Domestic violence awareness
• Prevention of homelessness

Offers Life Skills training for all residents for an hour each day

• Plans, researches, and teaches topical information
• Coordinates outside resources (speakers, videos, etc).

Conducts street outreach to engage individuals experiencing homelessness and connect them with shelter, safety planning, and supportive services.

• Conduct proactive street outreach to individuals and families experiencing homelessness in encampments, public spaces, and other unsheltered locations.
• Build rapport and trust with clients through trauma-informed, person-centered engagement.
• Provide crisis intervention, safety planning, and immediate supportive services to individuals at risk of harm, including victims of domestic violence.
• Assess client needs, including shelter, housing, mental health, substance use treatment, medical care, employment, benefits access, and childcare.
• Connect clients with The Salvation Army WCC shelter and coordinate transportation or referrals when appropriate.
• Distribute essential items (food, hygiene kits, seasonal items, safety resources) to meet the urgent needs of unsheltered individuals.
• Maintain accurate and timely documentation of all outreach contacts, referrals, and services provided, including HMIS or other required systems.
• Maintains records and keeps statistical reports as required by The Salvation Army and other systems.
• Follow all safety protocols during street outreach, including maintaining situational awareness, adhering to organizational fieldwork procedures, and communicating location and status with supervisors.
• Participate in community meetings, outreach teams, and coordinated response efforts addressing homelessness and domestic violence.
• Represent The Salvation Army professionally and compassionately while aligning all outreach work with TSA mission, values, and service standards.

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Minimum education of an Associate's Degree along with a plan towards a Bachelor's Degree in a social work or other human services field; Bachelor's Degree preferred; experience in a social service setting providing services to persons in crisis, homeless persons, domestic violence, or mental health preferred.

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: See minimum qualifications required.

Certifications: Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe from Harm training within the first 90 days of employment. (when appropriate, add: "must complete Caseworker Certification Program within 120 days of employment").

Skills/Abilities:

• Able to speak, write, and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems

Supervisory Responsibility: No supervisory responsibilities

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• Good speaking, hearing, and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing materials up to 25 pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel: Required

Working Conditions: Work is performed in an office, warehouse, medical facility, or church. environment; may require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that, as employees of The Salvation Army, they will not do anything to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.