Technology Training Intern

Technology Training Intern - Mobile Device & Digital Literacy
This position will help design, deliver, and support training programs focused on the iPad Mini and essential digital tools. This role is crucial in ensuring individuals can confidently and effectively use their devices and core productivity applications associated with the iPad Mini device for the Research Animal Resources department. The intern must have a passion for technology, strong communication skills, and an eagerness to help others achieve digital literacy, with a special focus on digital accessibility.
This is a part-time temporary position and the scheduled hours may vary depending on the training needs of the department. This position is deemed work Profile 1 - Office/Lab Based: Time spent working remotely is occasional or inconsistent. Dedicated on campus work space to be provided.

Key Responsibilities:
* Assist with training and content delivery. Facilitate and lead one-on-one and small group training sessions, both in person and virtual, on the fundamental use of the iPad Mini.
* Clearly and patiently instruct users on key functions, including: basic operations, turning on/off, understanding the dock, and navigating the settings app.
* Accessibility: integrating digital accessibility best practices into all training, ensuring all users can navigate the device effectively.
* Creating and managing webclip shortcuts to common services
* Providing email and messaging training to users within the Google suite
* Instructing users on using collaboration tools; using Zoom (downloading, signing in, joining a meeting, and starting video conferencing) Google calendar, and Google Chat
* Web browsing in Safari and Google Chrome
* Maintain accurate records of training attendance and topics covered
* Assist in the creation and refinement of user-friendly training materials, job aids, quick-reference guides, and videos.
* Complete competency assessments as trainees demonstrate their newly learned skills.

Qualifications:
* HS Degree or Equivalent
* Minimum one year of professional work experience specifically with Apple organization and or Apple products
* Proficiency and comfort with the Apple iOS operating system specifically with the iPad mini.
* Excellent verbal communication and presentation skills, with the ability to explain complex technical concepts to non-technical users in a simple, patient and encouraging manner
* Strong organization skills and attention to details

Preferred:
* Prior experience in a teaching, tutoring, or formal training role.
* Familiarity with learning management systems (LMS) or training platforms like Training Hub.
* Experience with one or more of the specific applications/systems mentioned ( e.g. Duo Mobile, MyU, Google Workspace)
* Knowledge of digital accessibility principles and assistive technologies.

Research Animal Resources (RAR) primarily focuses on the service and administration of the animal care and use program at the University of Minnesota. The position of Laboratory Attendant is union represented, and is part of a staff of over 100 employees including Professional and Administrative staff, Civil Service staff, Union Represented members, and student employees. RAR has an approximate daily census of 24,000 rodent cages in 19 buildings split into geographic teams around the Twin Cities Campus.

Pay Rate: $20/hour.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).