Front of House & Event Manager

POSITION OVERVIEW
This is a 100%-time Civil Service position (classification 8422EV, Campus Operations Pro 2 - Event Management). The Front of House & Events Manager is one of two positions that reports to the Audience Services Manager. This position shares the responsibility for all aspects of managing the audiences in the Carlson Family Stage & the Best Buy Theater including providing a safe, comfortable, and welcoming environment for a wide variety of people. This individual must enjoy & be comfortable working in a venue with a wide variety of presentations during various days and times. This position also manages events within all public & private spaces. The ideal candidate is organized, detail oriented, has a welcoming approach, is passionate about Northrop's mission and vision, and upholds Northrop's values.

JOB DUTIES:
House Management (65%)

• Lead the Front of House staff and volunteers in the Carlson Family Stage & the Best Buy Theater.
• Recruit, hire, train and onboard paid ushers.
• Schedule and approve payroll for paid ushers.
• Coordinate with visiting companies, Box Office, Stage Management, Concessions & Merchandise sales to guarantee communication and planning is accurate, updated, and
  consistent.
• Lead a security team during on stage performances & events.
• Maintain the arrangement and appearance of public spaces, including study lounges.
• Secure and coordinate accessibility services including ASL, Audio Description, Captioning as well as Slido, a communication website.
• Serve as a Digital Front of House for online events.
• Complete Event Report after each event & track daily building attendance
• Serve as a liaison among multiple departments to guarantee the highest quality of customer service in a safe, clean, and unique environment.
• Work with Stage-Management, Box Office, and Front of House staff to activate the running of the show or event. (AKA "Calls the Show").
• Collaborate with other Northrop staff members to research, create, implement, and evaluate a comprehensive organizational customer service program.

Event Management (30%):

• Serve as the Event Coordinator and/or assist in creating & executing floor plans of spaces used for private events, receptions, meetings, lectures.
• Ensure floor plans, event timetables and specific information are shared with internal and external individuals including catering management & staff.
• Lead a team to physically set up tables, chairs, podiums, and signage prior to events and restore rooms at the end of events.
• Provide general support by assisting to coordinate guests, faculty, staff, and students using spaces throughout the Northrop building.

Other (5%)

• Provide staffing support at Northrop events and performances, as necessary.
• Serve on Northrop Employee Committees on a rotating basis, representing the Front of House Department and serving as an advocate while accomplishing the committee
  goals.
• Assist in all deliveries and pickups to and from Northrop.
• Perform other duties as assigned n contributing to the mission of Northrop.
  

REQUIRED QUALIFICATIONS:

• Bachelor's degree and two or more years of combined experience working in a public venue and or theater with customer service as a focus or a combination of related education and work experience to equal six years
• Ability to work on your feet in a multi-level building using stairs; use of a 2 way radio; and lift up to 50 lbs;
• Experience in recruiting, hiring, training, and evaluating paid & volunteer ushers.
• Experience/proficiency in Microsoft Word, Excel, Access, and Google Suite
• Strong organizational skills and extreme attention to detail.
• Proven skills in making decisions, and self-directing work activities; responding to internal and external constituents, establishing positive working relationships, and responding in a timely manner to all.
• Experience coordinating medical emergencies, facility evacuations, patron issues involving the Police & Fire Departments.
• Ability to de-escalate or reduce the intensity of a conflict or potential physical situation.
• Experience managing confidential materials and information with sensitivity and discretion.
• Effective communication skills and experience interfacing with a wide range of professionals, students, staff, faculty, artists, agents, promoters, patrons, donors, and others in an outgoing and friendly manner.

PREFERRED QUALIFICATIONS:

• Experience in a performing arts-related organization.
• Experience in customer service in a hospitality venue.
• Experience working with student employees.
• Training in AED & CPR
• Possess a calm demeanor and professional image, with excellent customer service, verbal, and written communication skills

The Organization:

Northrop shapes Minnesota's rich cultural environment through arts presentations that celebrate excellence and innovation, community engagement, and creative exchange. Considered a Minneapolis architectural treasure, Northrop is an enduring symbol of the University of Minnesota, and the focal point of the Twin Cities campus and community.

Since opening in 1929, Northrop has served as the University's primary gathering place for the performing arts, concerts, lectures, academic ceremonies, and major civic events. Our performances and engagement activities reach far beyond the student body and University community to citizens all across Minnesota and beyond. Programming has focused on bringing world-class artists and thinkers to Northrop, where the arts are incorporated into the student experience and shared with regional audiences. At the heart of our programming is the Northrop Season, presenting a series of extraordinary dance from all over the world since 1970 and a music series centered around our historic pipe organ. Northrop has commissioned new works, and presented scores of premieres, ranging from state and regional to US and world premieres.

The revitalized Northrop has been in operation since the grand reopening in April 2014. The theater revitalization included re-configuring the existing 4800-seat outmoded auditorium into a new theater of 2692 seats featuring state-of-the-art acoustics, excellent sightlines, cutting-edge technologies, and updated amenities. In addition, the building now boasts the 168-seat Best Buy Theater, expanded lobby areas, The Bistro, and newly incorporated space for three signature academic programs: The Institute for Advanced Study, the University Honors Program, and the College of Design. Several lobby lounges provide spaces for student study and team learning activities.

Northrop is also the business owner and service provider of ticketing, membership, and donation services to the five U of M system campuses and the U of M Twin Cities Campus Events Calendar, listing thousands of campus events showcasing the U of M as a hub of activity in service to the campus and community.

Mission Statement:

Rooted in the belief that the arts are essential to the human experience, we are committed to cultivating intersections between performing arts and education for the benefit of all participants now and for generations to come.

Vision Statement:

Directly aligned with the teaching, research and service mission of the University, Northrop is a catalyst that uses the boundless power of arts and education to ignite transformation in everyone, inspiring positive change in our world.

Organizational Values:

• Inspiration: We embrace a culture that ignites discovery, bold creativity, and transformation.
• Excellence: We deliver programs of the highest quality that advance arts, education, and cultural enrichment.
• Connectivity: We foster and illuminate connections that bring meaning and value to our lives.
• Inclusivity: We invite, welcome and respect everyone, honoring and celebrating the richness inherent in our differences.
• Collaboration: We cultivate relationships that create unique opportunities for exponential impact.

Staff Values:

• Integrity: We each act according to the highest ethical and professional standards of conduct and serve as positive advocates for Northrop.
• Respect: We uphold a workplace culture that is collaborative, encouraging and fulfilling.
• Empowerment: We value and trust the skills of our colleagues and empower everyone to do their job, while upholding the mission and furthering the goals of the organization.
• Accountability: We are an outcome based, impact driven, data informed organization. Goals are transparent and everyone has ownership in successes and challenges.
• Balance: We recognize the ebb and flow of our workloads and are committed to helping one another find and maintain sustainable work / life balance.

Pay Range: $52,000 - $58,000 annually, depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Applications submitted on or before December 10th will receive priority consideration.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).