Director, Raleigh Market

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Essential Functions, Duties, and Responsibilities:

• Develops and leads the strategic direction for business development, sales, and service in the Raleigh Market to expand loan and share balances and increase market share. Collaborates with senior leadership, including the Chief Impact Officer and Chief Operations Officer, to align strategic goals and key initiatives.
• Builds and executes an annual business development plan that meets budgeted objectives, including proactive outreach to prospective partners, businesses, and community organizations. Allocates at least 50% of time to direct business development activities.
• Identifies, evaluates, and secures high-value business opportunities, partnerships, and distribution channels unique to the Raleigh Market. Cultivates strong relationships with community stakeholders, business leaders, and referral sources to grow membership and brand visibility.
• Partners with Marketing and senior leaders to create and deploy targeted campaigns that support member acquisition and market expansion goals.
• Provides coaching, support, and tools to help team members achieve sales and service goals. Builds and develops a high-performing sales and service team proficient in the Elevating the Langley Experience (ELE) Model and consultative selling.
• Serves as the primary liaison between senior management and front-line managers to ensure alignment of business development and sales strategy across the Raleigh Market.
• Analyzes market trends, demographic data, and competitive activity to identify opportunities for new product offerings and expand market presence. Provides data-informed recommendations for mid-course corrections.
• Monitors business development, sales, and service performance; ensures timely execution of outreach efforts and marketing communications across all member contact points.
• Directs Raleigh Branch Managers to optimize member engagement, drives goal achievement, and sustains a motivated workforce aligned with Langley's values.
• Represents Langley at trade events, community functions, and networking activities to build relationships and increase visibility in the market.
• Maintains expert knowledge of Langley's products, services, and competitive position. Stays informed on regulatory and compliance issues, including BSA and lending-related requirements, and provides input for policy updates.

Qualifications:

• Bachelor's Degree in a related field, equivalent experience in a customer facing financial institution or retail sales role, or an equivalent combination of education and experience required.
• A minimum of seven years of supervisory experience is required.
• Proven track record of business development and partnership building in financial services or related industries is required. Market expansion experience in a competitive environment strongly preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, stand, and drive. Use of hands and fingers is required to operate standard office equipment such as a phone, mouse, keyboard, etc. The ability to speak and hear will be required in this role. Occasional lifting, up to ten pounds, may be required. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to identify and distinguish colors.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires occasional work in outdoor weather conditions though work will typically be performed in a climate-controlled, indoor environment. The noise level within the work environment can range from quiet to loud. Loud environments will typically occur when attending large events.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.