Senior Engineer, Cloud Operations

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Our Technology Services Systems Engineering and Operations Team is expanding, and we are seeking a highly skilled and experienced Senior Cloud Operations Engineer to join us. You will be responsible for supporting infrastructure growth into public and private cloud spaces. This role involves building strong relationships with various business units and IT departments and collaborating with other infrastructure teams to develop standards for a hybrid cloud datacenter model. As an engineering role, it will elevate Systems Engineering and Operations to the next level of support by utilizing Site Reliability Engineering (SRE) principles to manage current and new workloads within our data centers and public clouds such as GCP and Azure. Additionally, this position will play a crucial role in redesigning and redeploying services currently in Azure and on-premises, facilitating their transition to GCP while adhering to SRE principles.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham AL, Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville KY; Springfield, MO; or Monett, MO.

The salary range for this position is $89,850 - $141,550 based on experience, location, and will be set by the hiring manager.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Manage and support internal server infrastructure and development and testing environments.
• Manage and support public cloud production, testing and development environments.
• Maintain operational software and tooling including but not limited to SCCM, Chef, Ansible, Foreman.
• Design and implement Site Reliability and Disaster Recovery processes.
• Build and support company's growth into the public cloud services.
• Develop strong relationship with the DevOps team(s) to assure best practice implementations.
• Implement automation across both public and private cloud data centers.
• Maintain processes, tools, and documentation in support related to operational environments.
• Key Responsibilities
  1. Patch Management: Develop and implement strategies for efficient and effective patch management across all environments, including on-premises and public cloud data centers. Ensure timely application of patches to migrate security vulnerabilities.
  2. Vulnerability Management: Identify, assess, and prioritize vulnerabilities in hybrid datacenter infrastructure. Collaborate with security teams to remediate vulnerabilities and ensure compliance with security policies.
  3. Configuration Management: Design and maintain configuration management processes to ensure consistency and reliability of hybrid datacenter environments. Automate configuration management tasks using tools such as Ansible, Chef, etc.
  4. Hybrid Datacenter Management: Manage and optimize both on-premises and public cloud data centers to ensure high availability, scalability, and performance. Work with cloud service providers (e.g.) Azure, GCP) and on-premises infrastructure to implement best practices.
  5. Automation: Develop and maintain automation scripts and tools to streamline operations across hybrid datacenter environments. Implement Infrastructure as Code (IaC) using tools like Terraform, Chef, GitHub, and Ansible.
  6. Monitoring and Reporting: Set up and maintain monitoring and alerting systems to ensure the health and performance of hybrid datacenter environments. Generate reports on patch status, vulnerabilities, and configuration compliance.
  7. SRE Principles: Apply site reliability Engineering principles, including Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to improve service reliability and performance. Focus on toil reduction, automation, and root cause analysis to enhance operational efficiency.
  8. Collaboration: Work closely with cross functional teams, including security, development, and operations to ensure seamless integration and operation of hybrid datacenter services.
  9. Documentation: Create and maintain comprehensive documentation for hybrid datacenter operations processes, procedures, and configurations.
• May perform other duties as assigned.

What you'll need to have:

• Minimum 6 years of experience in cloud and hybrid datacenter operations with a focus on patch management, vulnerability management and configuration management.
• Proficiency with public cloud providers.
• Must have experience with CI/CD (continuous integration and continuous delivery).
• Experience with Site Reliability Engineering (SRE) principles, including but not limited to Service Level Objectives (SLO) and Service Level Indicators (SLI) , TOIL Reduction, Automation, and Root Cause Analysis.
• Skilled in scripting languages PowerShell, or Python.
• Solid understanding of Linux and Window System administration as well as networking and firewalls.
• Understanding of security best practices and compliance standards such as CIS, and NIST.
• Ability to participate in an on-call rotation every 7-8 weeks, working your normal shift and being available for after-hours issues.
• Willingness to travel up to 10% of the time for meetings, training sessions, or conferences.

What would be nice for you to have:

• Bachelor's degree in Computer Science Information Technology, Engineering.
• Relevant industry certifications including GCP.
• Familiarity with SQL and NoSQL databases.
• Proficient in using configuration management tools such as Ansible, and Chef.
• Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK stack, et al.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.