Front Line Manager

This role is responsible for balancing the needs of customers, employees, and the communities served while ensuring every interaction reflects the bank's Customer Care Standards. The Front-Line Manager sets the tone for an exceptional customer experience by modeling professionalism, friendliness, and ethical service.

They provide daily leadership for teller operations, including scheduling, training, coaching, and offering ongoing support to ensure efficient and accurate service. The Front-Line Manager also oversees risk management on the teller line, ensuring full compliance with bank policies, check-cashing procedures, and all operational guidelines to protect both customers and the bank.

As member of the Frankfort Retail Management Staff, the Front-Line Manager actively engages with business and consumer customers to understand their financial needs and connect them with appropriate solutions that promote long-term financial well-being. This position requires strong communication skills, a commitment to teamwork, and the ability to lead by example in a fast-paced environment. Hours vary and include Saturdays.

Job Responsibilities

1. Customer Champion - Needs Based Conversations / Promote Financial Well-Being

2. Employee Champion - Employee Development / Advocate

3. Community Champion - Engaged with Community Advocacy and Financial Literacy

4. Safety & Soundness Champion - Promote adherence to Policy & Procedures

5. Business Development - Grow market share and deepen customer relationships

Competencies Required

1. Competency #1: Leadership

* The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of bank goals and mission.

2. Competency #2: Customer Relations

* The degree which customer service and professional rapport is demonstrated in the day-to-day business environment. Such as being polite and attentive, or focused on the needs and best interests of the customer.

3. Competency #3: Business Development

* The degree which results are demonstrated in developing new business, generating leads, expanding the client base, and developing revenue opportunities.

4. Competency #4: Teamwork & Cooperation / Organization Relations

* The degree to which the employee works with other internal departments and their branch to create a collaborative, cooperative, and productive working environment. The level of response to customer requests, both internally and externally. Anticipation and control of obstacles. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted.

5. Competency #5: Accountability.

* The degree which one is answerable and responsible for actions and performance either individually or on a team.

6. Competency #6: Employee Development.

* The degree to which the supervisor encourages employee education, development, and improvement. The level of assistance provided in planning and meeting career goals. An awareness of organizational needs related to employee development.