Client Alignment Representative, Public Sector (Onsite- Overland Park, KS)

Role Overview

The Public Sector Client Alignment Representative (CAR) is a developmental sales role within Netsmart's Public Sector division, designed to cultivate future Client Account Executives (CAEs). The CAR supports strategic client initiatives, manages relationships with government entities, and identifies opportunities to expand Netsmart's footprint across behavioral health, human services, and post-acute markets. This position bridges client relationship management, data-driven sales execution, and solution alignment to drive measurable outcomes for both clients and Netsmart.

Purpose and Impact

The Public Sector team serves as the strategic front line for government-funded clients. This role drives alignment between client priorities and Netsmart's technology solutions, helping public agencies deliver better care outcomes through automation, analytics, and interoperability. CARs act as trusted advisors who connect clients' operational needs with Netsmart's capabilities while supporting CAEs in revenue growth, retention, and client success initiatives.

Core Responsibilities

• Partner with 2-3 CAEs to manage up to 50 client accounts, driving alignment and revenue growth.
• Conduct whitespace analysis to identify new sales and expansion opportunities.
• Support RFP development and lead procurement research across city, county, and state clients.
• Prepare, track, and refine Salesforce opportunities, invoices, and client documentation.
• Customize client communications and marketing assets through Highspot and Microsoft tools.
• Collaborate cross-functionally (product, marketing, implementation) to ensure smooth handoffs and client satisfaction.
• Capture detailed call notes, summarize client feedback, and communicate next steps internally.
• Contribute to process improvement projects and share best practices that streamline the sales cycle.
• Deliver and track progress toward annual software, hosting, and service quotas.

Required Skills & Attributes

• Exceptional organization, attention to detail, and communication skills.
• Strong presentation and storytelling abilities in a sales context.
• Proven ability to prioritize multiple accounts and deadlines.
• Proficiency with Salesforce, ServiceNow, Highspot, and Microsoft Office Suite.
• Comfort discussing pricing and quantifying value to overcome objections.
• Understanding of government procurement processes and funding cycles.
• Curiosity, initiative, and resilience when navigating complex sales environments.

Cultural Expectations

Our Public Sector team operates on three key principles:

• Always Seeking Growth Opportunities - Continuously identifying ways to enhance team workflows, revenue potential, and client outcomes.
• "Sees No Walls" Mentality - Approaches challenges with creativity and persistence, finding unconventional ways to create value.
• Resilience - Balances urgency with optimism, maintaining accountability and high performance under pressure.

Why Join the Team

If you thrive in an environment that values initiative, creativity, and measurable impact, this team will give you the platform to shape real outcomes. You'll gain exposure to high-visibility government accounts, hands-on mentorship from senior CAEs, and direct experience with the technology driving change in behavioral health. Every CAR contributes to the success of the largest Public Sector contracts in Netsmart history.

First 90 Days

• Learn Netsmart's systems, meet client stakeholders, and gain hands-on experience managing client interactions and Salesforce pipelines.
• Participate in shadowing, one-on-one coaching, and milestone reviews focused on relationship building and process mastery.

Performance Snapshot

Success in this role is measured by:

• Client satisfaction and engagement
• Timely and accurate follow-up on client needs
• Proactive pipeline growth and revenue contribution
• Consistent collaboration and communication across teams

Qualifications
Required

• Bachelor's degree or equivalent experience
• Exceptional written and verbal communication skills
• Effective presentation skills, including presentations in a sales capacity.
• Strong interpersonal skills with outstanding relationship building skills.

Preferred

• Sales or account management experience
• Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience

Expectations

Up to 10% travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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