Technical Field Representative Pgcb

The Pennsylvania Gaming Control Board (PGCB) is looking for an analytically minded professional to join our team as a Technical Field Representative. This position involves evaluating, verifying, validating, and testing approved gaming equipment. Your extensive knowledge of computer operations, basic mathematical concepts, and data gathering techniques will be essential in assisting gaming industry managers, employees of private and public agencies, as well as employees of the PGCB. Apply today to play a vital role in helping us become the premier gaming regulator in the United States by maintaining and enhancing public trust with honesty, integrity, and credibility!

In this role, you will be responsible for testing the connectivity and operation of approved gaming equipment such as slot machines, shufflers, sports kiosks, bill validators, redemption machines, jackpot payout units, and gaming software to ensure the integrity of gaming and revenue generation. Work involves assisting in investigations of regulatory violations, patron complaints, and criminal investigations by providing technical information involving equipment operation, configuration, and settings. You will have the opportunity to act as a liaison with gaming industry personnel, operator of central control computer system, PGCB Laboratories Operations, and the Department of Revenue regarding technical operations of gaming equipment and revenue reporting. Additional responsibilities include:

• Conducting floor inspections to verify equipment
• Checking surveillance
• Maintaining electronic records and preparing reports
• Troubleshooting equipment and software issues
• Reviewing audits for completeness and remediation and/or mitigation of all appropriate vulnerabilities

Work Schedule and Additional Information:

• Full-time employment, 8 hours per day
• Work hours are Monday - Friday
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $63,301.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Associate's Degree in an information technology or gaming related field; or
• Two years of experience performing gaming technical assignments related to slot machines, gaming information technology programs and software or surveillance; or
• An equivalent combination of experience and training.
  
  

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• Employment is contingent upon the completion of a Personal History Questionnaire with a thorough background investigation, including drug screening and the subsequent review and approval by the Board.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.