Atlassian Admin

Position Overview

• 1-year contract assignment.
• Limited near-term FTE conversion (2026 conversions already allocated to current contractors).
  
  
  
  • Long-term conversion potential: 2027-2028.
  
  
  
  
• Fully remote role; team is spread across the U.S.
• Work hours: 9 AM - 4 PM (local time zone).
• Minimal travel: 1-2 optional departmental events per year.
• Two main role tracks:
  
  
  
  • Special Projects (Jack-of-all-trades, problem-solver heavy)
  • Atlassian-focused (Jira, Confluence, Bitbucket admin)
  
  
  
  
• Reason for opening: team bandwidth expansion due to large increases in engineering hires.

Responsibilities

General

• Work in a highly collaborative, team-oriented environment.
• Communicate constantly via Slack, Teams, Microsoft Suite, SharePoint, ShareFile.
• Handle requests from software/hardware engineering teams.
• Support ~40 administered platforms (out of 80 managed tools).

Special Projects Role

• Highly dynamic, ad-hoc problem-solving role.
• Diagnose and resolve technical issues that other teams cannot fix.
• Frequent work with:
  
  
  
  • JumpCloud
  • Bitbucket
  • AWS-related tasks
  
  
  
  
• No predictable day-to-day-tasks vary based on incoming issues.
• Ideal for strong troubleshooters with programming familiarity.

Atlassian Role

• Handle Jira/JSM/Confluence/Bitbucket administration.
• Resolve high volume of tickets (team handled ~7,300 issues YTD).
• Tasks include:
  
  
  
  • Access requests
  • Jira/Confluence space creation
  • Workflows, APIs, advanced configurations
  • Enterprise-level Atlassian administration
  
  
  
  
• Tickets triaged daily by Ticket Managers to route simple vs complex work.

Must-Have Skills

For Both Roles

• 4-year degree OR 5+ years of direct IT experience.
• Strong communication and team collaboration.
• Self-motivated and able to work independently in a remote setting.
• Strong analytical thinking and problem-solving ability.

Technical (common):

• Atlassian exposure (Jira, Confluence, Bitbucket).
• AWS familiarity.

Special Projects

• Significant troubleshooting abilities.
• Experience with:
  
  
  
  • JumpCloud (major daily use)
  • Bitbucket
  
  
  
  
• Programming familiarity (any language) to support problem-solving mindset.

Atlassian Role

• Jira, JSM, Confluence administration.
• Ability to configure, administer, build workflows, APIs, etc.
• Experience handling large ticket volumes.

Nice-to-Have Skills

• Experience with:
  
  
  
  • CTERA
  • SharePoint
  • Airtable
  
  
  
  
• Okta or AD experience (similar concepts to JumpCloud).
• AWS deeper experience (EC2, S3, Route53, etc.).
• Knowledge of enterprise-scale Atlassian environments.
• Healthcare/medical device/pharma familiarity (not required but helpful).

Education

• Bachelor's degree preferred, especially for long-term FTE opportunities.
• OR 5+ years of equivalent IT experience.

Experience Requirements

• 5+ years in IT (if no bachelor's degree).
• Relevant experience in:
  
  
  
  • Atlassian platforms
  • AWS
  • JumpCloud / Okta / AD
  • Bitbucket
  • Troubleshooting & problem-solving roles
  
  
  
  

Interview Pocess

• 2 rounds:
  
  
  
  • Short casual 10-15 min call with hiring manager.
  • 30-45 min video interview with team members.