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Atlassian Admin

Spectraforce Technologies
Nov 18, 2025
Job Title: Atlassian Admin

Location: Remote

Duration: 12+ Months


Position Overview



  • 1-year contract assignment.
  • Limited near-term FTE conversion (2026 conversions already allocated to current contractors).

    • Long-term conversion potential: 2027-2028.


  • Fully remote role; team is spread across the U.S.
  • Work hours: 9 AM - 4 PM (local time zone).
  • Minimal travel: 1-2 optional departmental events per year.
  • Two main role tracks:

    • Special Projects (Jack-of-all-trades, problem-solver heavy)
    • Atlassian-focused (Jira, Confluence, Bitbucket admin)


  • Reason for opening: team bandwidth expansion due to large increases in engineering hires.


Responsibilities

General



  • Work in a highly collaborative, team-oriented environment.
  • Communicate constantly via Slack, Teams, Microsoft Suite, SharePoint, ShareFile.
  • Handle requests from software/hardware engineering teams.
  • Support ~40 administered platforms (out of 80 managed tools).


Special Projects Role



  • Highly dynamic, ad-hoc problem-solving role.
  • Diagnose and resolve technical issues that other teams cannot fix.
  • Frequent work with:

    • JumpCloud
    • Bitbucket
    • AWS-related tasks


  • No predictable day-to-day-tasks vary based on incoming issues.
  • Ideal for strong troubleshooters with programming familiarity.


Atlassian Role



  • Handle Jira/JSM/Confluence/Bitbucket administration.
  • Resolve high volume of tickets (team handled ~7,300 issues YTD).
  • Tasks include:

    • Access requests
    • Jira/Confluence space creation
    • Workflows, APIs, advanced configurations
    • Enterprise-level Atlassian administration


  • Tickets triaged daily by Ticket Managers to route simple vs complex work.


Must-Have Skills

For Both Roles



  • 4-year degree OR 5+ years of direct IT experience.
  • Strong communication and team collaboration.
  • Self-motivated and able to work independently in a remote setting.
  • Strong analytical thinking and problem-solving ability.


Technical (common):



  • Atlassian exposure (Jira, Confluence, Bitbucket).
  • AWS familiarity.


Special Projects



  • Significant troubleshooting abilities.
  • Experience with:

    • JumpCloud (major daily use)
    • Bitbucket


  • Programming familiarity (any language) to support problem-solving mindset.


Atlassian Role



  • Jira, JSM, Confluence administration.
  • Ability to configure, administer, build workflows, APIs, etc.
  • Experience handling large ticket volumes.


Nice-to-Have Skills



  • Experience with:

    • CTERA
    • SharePoint
    • Airtable


  • Okta or AD experience (similar concepts to JumpCloud).
  • AWS deeper experience (EC2, S3, Route53, etc.).
  • Knowledge of enterprise-scale Atlassian environments.
  • Healthcare/medical device/pharma familiarity (not required but helpful).


Education



  • Bachelor's degree preferred, especially for long-term FTE opportunities.
  • OR 5+ years of equivalent IT experience.


Experience Requirements



  • 5+ years in IT (if no bachelor's degree).
  • Relevant experience in:

    • Atlassian platforms
    • AWS
    • JumpCloud / Okta / AD
    • Bitbucket
    • Troubleshooting & problem-solving roles




Interview Pocess



  • 2 rounds:

    • Short casual 10-15 min call with hiring manager.
    • 30-45 min video interview with team members.




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