Rehab Tech - PT Scheduler - Kaseman Hospital

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We are seeking a dedicated and detail-oriented Rehab Tech-PT Schedulerto join our team. This role combines patient-facing responsibilities with critical scheduling and departmental support to ensure smooth operations and exceptional care delivery.

Additional Job Duties:

• Deliver exceptional patient and family experiences using CARES, AIDET, and EPE tools

• Address and resolve complaints promptly; escalate to supervisor when needed

• Round with waiting patients to ensure comfort and communicate delays

• Assist therapists and clinicians with patient care and departmental duties

• Set clear expectations regarding prior authorizations, referrals, and out-of-pocket costs

• Coordinate invasive procedure scheduling (inpatient/outpatient) and provide non-clinical instructions

• Ensure prior authorizations, certifications, and referrals are secured before procedures/tests

• Guide patients through Release of Information (ROI) processes and ensure proper documentation

• Conduct confirmation and reminder calls, including directions and visit-specific instructions

• Respond quickly to patients in distress and assist clinical teams as directed

• Perform basic cleaning and upkeep of the Rehab Department

• Manage appointment reminders, rescheduling, and provider schedule accuracy

• Collaborate with clinicians and management to maximize scheduling efficiency

• Support new program development and participate in environmental rounding

• Restock supplies, maintain service logs, and monitor inventory/expiration dates

• Prioritize tasks effectively and escalate concerns to licensed clinicians or management

Qualifications:

• High school diploma or equivalent required

• Short-term training in Medical Terminology.

• Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.

• Prefer Proficiency in prior authorization/certification/referral process

• Must pass Epic trainings for rehab tech and scheduling positions

• Working knowledge of CPT and ICD-10 coding

• Pass annual competency exam for all areas of responsibility.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
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Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in ourPromise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.