Senior Director, Product Management - Service & Claims

About the Job

Lead teams of product managers and technical business analysts that work on empowered cross functional teams to solve hard problems for both customers and the business. Work with other Directors in Engineering, Design, Service, Sales and Claims on everything from strategy and vision through to building and maintaining our digital products. This role will also lead continued efforts of a large-scale service organization transformation.

What You'll Do

• Vision: Set the long-term (2-3 years) vision of a product portfolio (multiple products) including how they will be funded and produce business outcomes. Responsibility for cultivating an environment of understanding the products and championing the strategy.

• Goals: Set the product objectives and key results for the product portfolio. Align other functions like engineering, design, finance, marketing, service and sales around a common set of measurable goals.

• Requirements: Specify the market needs in relation to the product for both existing and future products based on research.

• Use data and marketplace research to prioritize and create complex business cases, with enterprise dependencies, and lead to the development and implementation of complex product strategies for both internal and external customers.

• Roadmap: Provide a high-level direction that illustrates the epics and features that will be delivered across a portfolio of products or platforms and how it integrates with other cross functional team efforts.

• Deepen partnerships with key enterprise functions through identifying shared outcomes, spearheading leadership communications and buy-in, and ongoing stakeholder management

• Leadership: Create the future by fostering an engaging environment and encourage accountability and development.

• Break down barriers so individuals and teams can be accountable and responsible to do their best.

• Align employee's passion to business value outcomes, grow talent and proactively solve for talent gaps.

• Turn challenging teams, interpersonal conflicts, and cross-departmental political initiatives into opportunities.

• Pinpoint root causes of disagreement to resolve conflict.

• Drive high performing teams and lead with expertise, energy and empathy.

• Data Driven: Build a culture of making data driven decisions that influence business, engineering, and other stakeholders to model this behavior.

• Combine data across multiple products or departments to create broader insights.

• Architect a Team: Identify the people and skills needed for a team and go out and build or change a team based on those needs.

• Identify and recruit internal and/or external industry resources to address those needs.

• Prioritization: Set long term goals for both the product portfolio and team members.

• Accountability for helping teams track progress against key results and help balance priorities with corporate strategic initiatives or the introduction of new Risk or Investment products.

• Requirements: Accountability for their team's product requirements including the ability to evaluate what good requirements look like.

• Teach and lead others through how to write requirements and effectively use them to build a product.

• Define the Product: Identify and validate problems and/or opportunities for multiple user groups/scenarios across the company.

• Align stakeholders and document high-level business requirements or manage vendor relationships and any applicable request for proposal (RFP) or proof of concept (POC) processes.

• Communication: Collaborate cross functionally with business partners and executives in engineering, marketing, design and sales to allow for the smooth and efficient flow of product activities.

Skills You Have

• Bachelor's degree or equivalent technical, business or financial field experience.

• 15+ years of working as a product manager on technology-powered product teams.

• Working knowledge of modern techniques in product discovery and delivery.

• Excellent written and oral communication skills, including experience in high-level business discussions and deep technical discussions.

• Certification or course completion in agile methods (Scaled Agile, Pragmatic Marketing, etc.).

• 5+ years of formal people management experience managing other product managers.

• Ability to work in a matrix organization.

Additional Skills We'd Love

• Preferably also holds a Masters in Business Administration (MBA).