Network Engineer - IT Solutions

• Implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

• Maintains documentation as it relates to network configuration, network mapping, processes, and service records.

• Provides high quality and timely network support, including responding to incident/ problem tickets and troubleshooting errors and issues with network infrastructure.

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in networking technology, network security and best practices.

• Represents the IT Solutions and participate in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested.

EDUCATION

Associate degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

If the candidate cannot present evidence of previously obtained either Cisco CCNA route/switch certification or Juniper JNCIS-ENT, they will be required to provide it within six months of obtaining the position. Other training towards network certifications is strongly desired.

EXPERIENCE

Three years of relevant experience supporting Information technology. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. The employee may be required to work on-call, evenings, and/or weekends.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.

• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.

• Proven skill working with computers including troubleshooting.

• An adequate knowledge of computer networking to establish communication and to troubleshoot basic network problems.

• Skill with DNS and DHCP.

• Strong written and oral communication skills (including ability to present ideas in user- friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.

• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

• Ability to use a personal computer and other office equipment, including related university software and email.

Additional/Desirable Skills & Abilities

• Skill with DNS, DHCP, VPN, VLAN, firewall administration and network monitoring.

• Proven skill and success working with Wi-Fi, network switches, and/or network firewalls.

• Knowledge of network security principles, and general network management best practices.

• Knowledge of network testing tools.

• Skill in configuring and implementing VOIP.

• Skill in troubleshooting voice and/or data circuits.

• Ability to thrive in a higher education setting.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.