Network Engineer II - IT Solutions

TITLE

Network Engineer II

JOB SUMMARY

The Network Engineer II is responsible for supporting the design, implementation, and maintenance of the organization's network infrastructure. This role requires solid hands-on experience with routing, switching, firewalls, and wireless technologies, along with the ability to troubleshoot and resolve complex network issues. The Network Engineer II works independently on routine assignments and collaborates on larger projects with senior engineers and cross-functional teams to ensure the stability, security, and performance of network systems. A strong focus on operational excellence, documentation, and continuous improvement is essential for success in this position.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Network & Unified Communication

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Network Support (80%)

* Installs and supports LAN, WAN, and wireless network solutions, including servers, firewalls, routers, WAPs, switches, UPSs, and other hardware.

* Supports, monitors, and resolves issues with network infrastructure to ensure smooth and reliable network operation to enable functional areas to achieve their strategic and operational objectives.

* Performs network hardware and software upgrades.

* Assists in managing network asset inventory, related documentation, and technical specifications information.

* Implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

* Maintains documentation as it relates to network configuration, network mapping, processes, and service records.

* Provides high quality and timely network support, including responding to incident/ problem tickets and troubleshooting errors and issues with network infrastructure.

Technical Innovation (15%)

* Develops an in-depth understanding of the university's network infrastructure, including physical locations, device connectivity methods, core network services, and secure access requirements.

* Participates in design reviews and contributes to decisions about network architecture, capacity planning, and security standards.

* Researches, recommends, and pilots innovations in networking technology.

* Takes a lead role in documenting systems and common support procedures and encourages and facilitates cross-training.

* Stays current with emerging trends and advances in networking that may have relevance to the university's evolving needs and goals. Proactively educates other team members on findings and new insights.

* Continuously evaluates internal processes, procedures, practices, and standards and proactively proposes changes to bring greater efficiencies.

* Champions infrastructure automation in all facets of network architecture.

* Mentors other Network Engineers in their area and contributes to their development.

ADDITIONAL DUTIES

Participation & Support (5%)

• Maintains awareness of current practices and future trends in networking technology, network security, and best practices.

• Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested

EDUCATION

Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Three years of relevant experience supporting Information technology. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Certification Requirement:

• Cisco Certified Network Associate (CCNA)

  or

• Juniper Networks Certified Internet Specialist - Enterprise Routing and Switching (JNCIS-ENT) or another equivalent certifications approved by management.

This certification is a mandatory requirement for the Network Engineer II position. Candidates who do not hold this certification at the time of hire will not be eligible for the role. Additionally, this certification is a prerequisite for consideration for advancement to the Network Engineer III tier.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to show attention to detail and adherence to industry best practices to ensure reliable and maintainable network infrastructure.

• A strong knowledge of networking that enables advanced troubleshooting and development of basic network designs.

• Proven skill and success working with managed network switches.

• Proven skill and success working in an enterprise wireless environment. Experience with Cisco and Juniper wireless is preferred.

• Strong written and oral communication skills (including ability to present ideas in user- friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.

• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

• Proven ability to diagnose and troubleshoot network issues on Android, Windows and iOS computers, tablets, phones and other smart devices.

• Ability to use a personal computer and other office equipment, including related university software and email.

• Consistently produce neat, organized and standards-compliant cable management, labeling and rack installation work in our Datacenter's, MDF and IDF closets.

• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve complex problems.

• Ability to secure network devices and maintain a secure environment

• Solid understanding of the functions and management of DNS and DHCP.

• Firewall Management skills

• VPN troubleshooting skills

• Skill in working with network automation scripts or a programming language

• Knowledge of network security principles, and general network management best practices.

• Skill in creating and/or refining network diagrams, configuration templates, and technical documentation.

• Knowledge and demonstrated use of network testing tools.

• Skill in configuring and implementing VOIP.

• Skill in troubleshooting voice and/or data circuits.

• Ability to thrive in a higher education setting.

Additional/Desirable Skills & Abilities

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.