Administrative Support Scheduler

What you will do

The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Responsible for processing billing invoices.

How you will do it

Contact customer to communicate status changes

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary

Validate and perform invoicing transactions for service calls in Oracle based computer systems daily

What we look for

Required

High School diploma or equivalent certification required

2 years administrative experience

Experience in Fire and Security or other major industries a plus

Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint

Excellent verbal and written communication skills

A strong work ethic and ability to communicate effectively with upper management

Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment

Customer service mindset and high interpersonal savvy and approachable

Consistent pleasant and professional demeanor toward all levels of team members

Ability to complete assigned tasks with a minimum of guidance and oversight

Ability to prioritize multiple tasks

Must be able pass a pre-employment background and drug-screening

Preferred

Scheduling experience

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please viewEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visitwww.johnsoncontrols.com/careers.