Marketing Analyst

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).

The Marketing Analyst works as a key member of the Marketing team to support the department and the organization's overall goals and strategic objectives by conducting research and analysis to inform data-driven decisions. This role will produce the analytical work used to determine targeting, segmentation, campaign KPIs, overall marketing performance, and incremental business impact as a result of marketing. This role will oversee member insights, assist with qualitative and quantitative research, web analytics, and more. The analyst will work within the Marketing team and work closely with all areas of the department, our 3rd party agencies, and various business lines to make informed, data-driven decisions related to marketing efforts for credit union products, services, and brand awareness. #LI-Onsite

Perform data analysis to inform comprehensive, multichannel marketing campaigns and promotions by defining key metrics and KPIs that drive ROI
• Develop and maintain interactive Power BI dashboards that provide actionable insights, enabling business users to independently explore and analyze data
• Translate complex data into clear, concise narratives to influence strategic decision-making
• Identify and recommend target audience segments, gather analytics, and prepare scenarios to inform or improve the success of growth and acquisition marketing campaigns
• Collaborate closely with Ascend's data team to ensure data accuracy and integrity through validation processes. Adhere to the organization's data governance standards and best practices. Design, develop, and audit Power BI dashboards to optimize performance and maintain data consistency
• Contribute to the success of marketing efforts by analyzing campaign performance based on data to determine efficacy and provide recommendations
• Report and present detailed tactic and campaign metrics to senior leaders in the credit union
• Design and compile analysis on the current membership to assist in data-driven targeting and messaging strategies
• Develop and maintain weekly/monthly reporting on the health of the brand, campaigns, and organization
• Analyze competition and trends, identify the organization's strengths and weaknesses, and determine potential opportunities
• Maintain an understanding of industry trends in business intelligence, data analytics, and visualization technologies. Continuously expand knowledge of data best practices and emerging data-driven methodologies to drive innovation and improve data-driven decision making
• Read all internal publications, including HUB and Possibilities.
• Perform other duties as assigned or required.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.

Education

• Bachelor's Degree Marketing or related field is required

Work Experience

• 3-5 years Marketing or Data Analytics is

Knowledge, Skills, and Abilities

• Proficient in developing and maintaining interactive dashboards within Microsoft Power BI. This includes data modeling, visualization creation, and dashboard design
• Must be data-driven and understand sales funnels, can measure the performance of marketing campaigns across different channels, and effectively report on KPIs and ROI
• Understanding of marketing principles, theory, and application to marketing projects and assignments
• Proficient knowledge in Google Analytics 4, Google Tag Manager, Power BI Excel, SQL, and SQL server
• Strong understanding of common marketing platforms, automation, and segmentation tools
• Excellent written and verbal communication skills with the ability to effectively communicate complex data insights to both technical and non-technical audiences. Such as tailoring data stories to different levels of the organization and creating compelling narratives that drive action
• Understand consumer behavior, tracking, and forecasting consumer trends
• Strong analytical and problem-solving skills, including the ability to identify patterns, trends, and anomalies in data to inform strategic decision-making
• Ability to translate data insights into actionable business recommendations
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution
• Knowledge of Microsoft Office suite
• Skilled in collaboration and fostering relationships
• Knowledge of project management software; Asana is a plus
• Critical thinking and analysis
• Able to think strategically and creatively
• Able to prioritize and meet deadlines
• Able to exercise judgement, initiative and tact in dealing with membership, department supervisors and staff
• Regular attendance is required
• Possession of a valid, unrestricted driver's license
• Ability to be trained in all areas of credit union operations, policies, and procedures

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Ascend Federal Credit Union is an Equal Opportunity Employer.