Manager, Quality Assurance

Your Opportunity as the Manager, Quality Assurance

As a leader in the organization, actively champion and role model site vision with focus on the safety and well-being of employees, products, and equipment. Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements. Teach and translate these requirements into daily operations.

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Location: Memphis, TN

Work Arrangements: 100% on-site

• Willingness to work off shift (including days, weekends, and/or holidays) and flow to the work as needed

• Travel - anticipate less than 10%

In this role you will:

• Ensure compliance of company quality procedures, ingredient specifications, process control specifications and finished product specifications

• Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principles

• Lead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plans

• Build skills and capabilities in Quality Key Element Owners and Functional Leaders

• Ensure effectiveness of site QA training program (new hire and ongoing QA training)

• Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures

• Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements

• Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions

• Participate in JMS initiatives and projects for supply chain changes and new product introductions

• Coach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program

• Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees

• Coach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysis

• Manage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident recurrence

• Coordinate holds, product disposition, product withdrawals and recalls

• Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action

• Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development

• Manage Quality Assurance Budget

• Oversee documentation management and change management for all Quality and Environmental programs

• Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture

Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Bachelor's degree

• 5+ years' experience in food manufacturing operations

• Quality Control/Assurance leadership experience

• Proactive issue resolution, loss analysis and problem solving

• Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting

• Excellent organizational skills, attention to detail, and capacity to multitask efficiently

• Excellent communication skills (both oral and written) and effective listening skills

• Willing to travel, as needed

Additional skills and experience that we think would make someone successful in this role:

• Working knowledge of FDA regulations, including GMPs and FSMA

• Experience with GFSI, USDA and BRC audits

• Risk based decision making and data driven priority setting

Learn more about working at Smucker:

• Helping our Employees Thrive

• Delivering on Our Purpose

• Our Continued Commitment to Ensuring a Workplace for All

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