Director, Product Management, Instruments & Software

POSITION SUMMARY:

This position will define portfolio strategy, oversee complete lifecycle management from development through commercialization, and serve as the strategic voice of the customer across the organization. This role requires deep expertise in analytical instrumentation and/or laboratory software, particularly for applications in a variety of research areas. Responsible for translating market insights into innovative hardware and software solutions for multiplexed immunoassay and proteomics workflows.

DUTIES AND RESPONSIBILITIES:

* Product Strategy and Portfolio Management

o Define and execute instrument and software product strategy and roadmap aligned with company goals and market opportunities

o Build business cases for new product offerings and portfolio expansion and competitive positioning

o Lead voice of customer research through partnerships with field teams, customers, and key opinion leaders to inform product strategy and requirements

o Monitor product performance, market trends, competitive landscape, and technology evolution to identify growth opportunities and whitespace

o Build, mentor, and develop a high-performing team of product managers with expertise in instruments and/or software

o Serve as the strategic product voice in executive discussions and business reviews

o Own full profit and loss (P&L) responsibility for the instruments and software product portfolio with accountability for revenue, profitability, and growth targets

* Technical Product Leadership

o Collaborate on engineering and software development priorities based on market needs and strategic objectives

o Assist research and development (R&D), Engineering, and Software Development teams in defining product requirements, specifications, and performance metrics for instruments and software platforms

o Drive hardware-software integration strategy ensuring seamless user experience across the product ecosystem

o Define technical roadmaps for all instrumentation and software solutions

o Champion user experience and design excellence in instrument interfaces, software applications, and data workflows

o Address cybersecurity requirements for connected instruments and cloud-based software platforms

* Product Lifecycle and Management

o Develop differentiated product positioning and pricing strategies for analytical instruments and software within the life sciences research market

o Drive successful product launches through comprehensive go-to-market strategies, sales enablement, technical training, and application support

o Define and analyze KPIs to monitor performance, forecast demand, manage supply continuity, and optimize product transitions

o Collaborate with Regulatory Affairs and Quality teams on product registrations, certifications, and compliance strategies including FDA (21 CFR Part 11 for software), CE marking, IVD regulations where applicable, and quality standards (ISO 13485)

o Conduct competitive product analysis for analytical instruments, automation platforms, and laboratory software

o Identify and respond to competitive threats from established and emerging players in the market

* Commercial Execution & Cross-Functional Collaboration

o Support cross-functional teams across Engineering, Software Development, Quality, Operations, Supply Chain, Service, and Sales to deliver on portfolio objectives

o Partner with Global Sales Management and Marketing to develop targeted marketing programs, sales training, product demonstrations, and account strategies for capital equipment sales cycles

o Work with IT and Software teams on data management, cloud connectivity, API strategies, and integration capabilities

o Collaborate with Field Service and Customer Support teams to develop service and support strategies including warranty programs, service contracts, and spare parts management

o Engage with customers through site visits, advisory boards, and research collaborations to understand laboratory workflows and unmet needs

o Develop customer training programs, validation support, and technical documentation

o Monitor technology trends in lab automation, data analytics, cloud computing, AI/ML applications, and adjacent markets

EXPERIENCE AND QUALIFICATIONS:

* Bachelor's degree in Engineering (Electrical, Mechanical, Biomedical, Chemical, Software/Computer Science), Life Sciences, or related technical field required

o Advanced degree (MS, MBA, or PhD) in Engineering, Computer Science, or related discipline strongly preferred

* A minimum of ten years of product management, commercial, or strategy experience in the life sciences, diagnostics, or biotechnology

* Significant responsibility for capital equipment and software business with demonstrated P&L impact

* Direct experience with products or applications in the research market

* Experience with regulatory requirements for laboratory instruments and/or software

* A minimum of five years of people management or team leadership experience

KNOWLEDGE, SKILLS AND ABILITIES:

* Proven track record of successful product launches and portfolio growth

* Deep understanding of analytical instruments (optical systems, detection technologies, robotics, fluidics) and/or laboratory software systems; knowledge of hardware-software integration, embedded systems, and UI/UX design principles

* Mastery of strategic planning, lifecycle management, position, pricing, and go-to-market execution with ability to translate customer needs into commercial outcome.

* P&L ownership experience with proven ability to build, mentor, and lead cross-functional teams and drive business results

* Exceptional written and verbal skills with ability to influence diverse audiences and translate complex technical concepts into meaningful, understandable contexts and messages, regardless of the format (e.g., documents, public speaking situations, presentations, etc.)

* Strong critical thinking, financial modeling, and data-driven decision-making capabilities with experience in market research and customer insights

* Self-motivated, collaborative, and results-oriented with adaptability in fast-paced environments and creative approach to identifying opportunities

* Ability to travel (20-25%) with flexibility for occasional work outside normal business hours

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. This position may require occasional travel up to 20%.

WORK ENVIRONMENT:

This position is performed in a standard office environment, remote or hybrid model.

COMPENSATION SUMMARY:

The annual base salary for this position ranges from $174,100 to $272,100. This salary range represents a general guideline as MSD considers other factors when presenting an offer of employment, such as scope and responsibilities of the position, external market factors, and the candidate's knowledge, skills, abilities, education and experience. Employees may qualify for a discretionary or non-discretionary bonus in addition to their base salary. These annual bonuses are intended to recognize individual performance and enable employees to benefit from the Company's overall success.

BENEFITS SUMMARY:

At MSD, we offer a comprehensive benefits package to support our employees' well-being and financial security. In addition to competitive salaries, our benefits include medical, dental, and vision coverage, along with prescription benefits. We provide a 401(k) plan with company matching, flexible spending accounts, and company-paid short- and long-term disability insurance as well as group life and accidental death and dismemberment insurance. Our offerings also encompass paid vacation, paid sick leave, paid holidays, and paid parental leave, along with an employee assistance program. Additional voluntary perks include a fitness club membership contribution, pet insurance, identity theft protection, home and auto insurance discounts, and optional supplemental life insurance.

EEO/AA STATEMENT:

MSD is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We welcome applications from all qualified candidates, making employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, protected veteran status, pregnancy, disability status, or any other protected characteristic. For our full EEO/AA and Pay Transparency statement, please click on the following link: https://www.mesoscale.com/en/our_company/careers/equal_employment_opportunity_statement.

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