Description
The Program Manager II (PMs), Payment Services works to optimize efficiencies throughout Payment Services. Specifically, the Program Manager II will lead a variety of initiatives (several concurrently) and advise in the design and implementation of process improvements to accelerate long-term success and growth related to projects, ongoing analytical analysis, reporting and core system relationship management.
Primary Responsibilities:
- Lead continuous and finite divisional initiatives supporting departmental and company objectives for a variety of purposes including process improvements for quality growth, soundness, and cultivating increased operational optimization and risk management
- Execute project management functions for multi-functional areas including gathering requirements, scope definition, project plan design, stakeholder collaboration, communication, and final project implementation
- Lead and manage complex systems, related projects and business relationships for the organizations' payments systems supporting critical payments activities related to ACH, wires, Zelle P2P, check processing, deposit processing (Vendors/Systems may include, but not limited to: Federal Reserve Bank, GFX/Finastra Ensenta, Zelle, PNC Bank, Northwest Bank Technology, Us Bank)
- Analyze the effectiveness of core payments systems, operational programs and lead activities related to recommended process improvements, addresses inefficiencies, and work collaboratively with leaders to optimize processes
- Act as expert liaison between credit union business subject matter experts and vendor support representatives to facilitate tickets, cases, expectations, escalations, adherence to SLAs and agreed upon timelines
- Provide cross-functional and divisional support to ensure operational readiness in conducting process mapping to uncover inefficiencies, writing, and updating procedures as well as facilitating upgrades and user acceptance testing
Experience and Education Requirement:
- Bachelor's degree in Business Administration, Management, or a related field preferred or the equivalent of two years of relevant experience
- Four years of experience in financial services or comparable experience in other fields of like complexity is required
- At least three years' experience in program or project management is required
- At least two years' experience in Vendor management collaboration and experience is preferred
- Broad knowledge of Lean Practitioner or Six Sigma
- Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
- Working knowledge of Microsoft Office Suite
- Certification/License: Program & Process Management Focus
- Relevant certifications are preferred, with at least one required. Certifications include but are not limited to:
- ACH Network Certificate
- Faster Payments Professional Certificate
- National Check Professional (NCP)
- Certificate in Principles of Payments (CertPAY)
- Certified Associate Project Manager (CAPM)
- Credit Union Enterprise Risk Management Expert (CUERME)
- Accredited Payments Risk Professional (APRP)
Location: Hillsboro Corporate - Hillsboro, OR 97124 (HYBRID)
Target Compensation for Hillsboro, OR: $93,000 - $102,000 + annual bonus
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Accrue up to 17 days of Paid Time Off your first year of employment
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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First Tech is not currently offering Visa transfer or sponsorship for this position
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First Tech Federal Credit Union
paid time off, 401(k)
Nov 01, 2025