Technical Inside Sales Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Inside Sales Specialist

Location:
Hybrid - Bryan, OH


About Us




Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.



Job Summary:

The Inside Sales Specialist team will be trained and developed to be the first point of contact for external leads coming into the business for our Precision & Science Technology brands. They will offer a timely response to all incoming inquiries delivering a superior customer experience across our Industrial pump business line driving positive Net Promoter Score and improved lead handoff. Closing order processes with our internal sales teams and external channel partners will be a daily responsibility. By taking a customer-centric approach, we have the opportunity to create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem solving.


Responsibilities:

• Lead qualification: Proactively engage with leads to assess technical needs and qualify sales opportunities, resulting in a consistent pipeline of high-quality prospects.
  
  
• Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
  
  
• Competitive Sales Insight: Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
  
  
• Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
  
  
• Customer Relationship Management (CRM) Lead Management: Utilized CRM tools (e.g., Salesforce, Interlynx) to track lead activity, manage follow-ups, and maintain detailed records of customer interactions.
  
  
• Customer Experience Enhancement: Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
  
  
• Sales Process Optimization: Continuously refine and optimize sales lead processes to increase efficiency and effectiveness. Provide quotes and budgetary pricing.
  
  
• Product Knowledge Expertise: Qualify customers for general product category level fit and drive product recognition where part number is known that will lead to eCommerce sales supporting strategic business growth.
  
  
• Perform other duties as needed to support the company's mission and objectives.
  
  

Requirements:

• Associate degree (or equivalent education) required
  
  
• 2+ years of experience in a sales & service environment, or equivalent years of experience.
  
  
• Must be fluent English
  
  

Core Competencies:

• Active Listening: Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints.
  
  
• Change Leadership: Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
  
  
• Collaboration: Establishes key strategic relationships across customer organization levels.
  
  
• Communication: Effectively conveys technical concepts and communicates with clarity across diverse settings.
  
  
• Complex Problem Solving: Skilled in dissecting problems, applying logical analysis, to address multifaceted interconnected issues, exploring various sources to implement a sustainable resolution.
  
  
• Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery and employs customer feedback to address challenges and opportunities.
  
  
• Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
  
  
• Sales Excellence: Demonstrates a strong desire to win and close orders, recognizes large sales opportunities, and consistently aims to exceed sales targets and customer expectations.
  
  
• Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
  
  

Preferences:

• 2+ years of proven customer service and technical expertise in the manufacturing or process Industry
  
  
• Direct experience with Salesforce or equivalent CRM systems
  
• Technical expertise/aptitude
  
• Ability to speak Spanish
  

Travel & Work Arrangements/Requirements:

• This is a hybrid position in Bryan, OH.
  
  
• Travel not expected, but up to 5% travel is possible as needed.
  
  

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.